Job Title

Position SummaryPosition Summary At Samsung Electronics Canada, we value creativity and diversity. We seek talented people who will ADD to our Culture and help Samsung be an even better place to work. If you want to work for a globally recognized brand and one of the Top 100 Employers in Canada, read on!PerksFantastic employee discount on all Samsung productsCompetitive salary and performance-based incentive plan for all levelsEmployer-paid medical and dental coverage from day oneGroup RRSP plan to help you save for the futureFree on-site gymSubsidized cafeteria, including free Starbucks coffee/latte machineTuition reimbursement and access to Samsung U for 24/7 online learningEmployee referral programVirtual pet care for well-being of petsAdditional well-being days for better work-life balanceRole and ResponsibilitiesEssential Duties and ResponsibilitiesThe Manager, SES Retail Operations (ROM) is responsible for the operational excellence of the Samsung Experience Stores. Working with the SES leadership team, the ROM plans and executes strategies to drive sales, increase profitability and cultivate a positive experience for customers and team members. The ROM manages daily operations activities including planogramming, vendor management, operations budget management, and improving execution through SOPs. This role collaborates with store operator, external vendors, visual merchandising, logistics and IT departments. The ROM also manages New Store Openings and HQ Operations projects. Responsibilities include monitoring operational spends to optimize efficiencies and handling external business & operations communications related to business term negotiations, contracts, and approvals.Role and Responsibilities DetailedOperationsDevelop short-term and long-term strategies and plans to improve efficiencies and reduce costsCollaborate with sales, marketing, logistics, IT and store operator to support sales initiativesManage operational budget including annual expenses forecastSupport store expansion initiatives including kiosk and special projectsProvide ad-hoc and regular reports to executives on key plans and resultsDevelop and drive process improvements to streamline and optimize operationsOperations ManagementEnsure processes and procedures are clearly defined for SES storesWork with Operation Leads in stores on daily/weekly/monthly plans to drive sales and efficienciesPerform audits and compliance reviews of Samsung operational processes and procedures through site visitsCollaborate with training team to incorporate operations training for new and existing SES managersLead internal operational projects (and activities) tracking, reporting and meetingsWork with Legal to ensure contract renewals, new vendor onboarding and/or cancellations are up to date in internal systemsSupport SES retail in validating installation compliance for new product rolloutsLiaise with OSL to rectify rollout deficiencies in a timely mannerLead and execute monthly Planogram Reviews by Store and develop Sales/Sq.Ft by storeIn conjunction with sales and merchandising, build and execute Monthly Planogram and VMD setup for Suwon direction, launches, seasonality and sales performanceWork closely with visual merchandiser and 3rd party vendor to ensure display units are functioning in storesLead and execute RDU setup by store planogramAudit store executions on planograms and RDU setupsBuild and execute Operational SOPs; upload SOPs for store execution and follow up/audit on complianceLead weekly OSL SECA Ops meetingsManage ordering and execution of uniforms, bags, and business cardsLead project management of New Store openings and closingsManage transfer and ongoing management of OSL operational vendors through SECA vendors and RFP processesAccountable for P&L operational spendVendor ManagementManage business relationships with external partners (Operator, various service providers)Ensure store maintenance and repair activities are tracked and performed to high standards by all vendors, including follow-up site visitsEnsure store accessibility meets internal and external compliance standards (alarms, doorways, elevator maintenance, bathrooms, plumbing, heating and A/C)Manage business negotiations and all contract-related mattersConduct regular business reviews with internal and external teams to identify opportunities and co-develop solutionsFinancial Management 20%Support SES with project proposals submissions in SAPProcess invoices for SES in SAP and perform monthly reconciliations with key vendor partnersValidate invoices by checking tax, vendor info, duplication, budget source, etc., and process in GFP after verificationBuild and maintain an invoice tracker to ensure payments are processed within 30 daysCollaborate with project owners and vendors to ensure required backing documentation for invoicing is captured for SAP submissionsCoordinate with marketing finance and procurement teams to navigate proposals through approvalsFollow up payment issues with project owners to close open issues promptlyManage FOC submissions and audits in the SES systemMonthly reconciliation of SES MDF spendAnnual MDF operational build with YOY opportunitiesRequirementsEducationAnnual MDF operational build with YOY opportunitiesKnowledgeStrong analytical skills and proficiency with Excel, Word, and PowerPointExceptional organizational and planning skills with attention to detailHighly developed communication and interpersonal skills to interact with a wide range of levels from executives to support staffSelf-motivated with the ability to work with limited supervisionProven ability to function effectively in a team environmentAbility to travel overseas, across CanadaWilling to work extended hours and weekends when requiredExperienceMinimum 7 years experience in retail operations, project management, vendor management or relatedDemonstrated people management skillsSalary and BenefitsThe salary range for this role is expected to be between $85,000 to $115,000 and reflects base salary only. Actual pay will be determined based on knowledge, competencies, qualifications, and experience. The posting is for a current job vacancy. The total rewards package may include a variable incentive, RRSP/TFSA/NRSP matching, extended health and dental benefits, wellness benefits, development opportunities, and other perks.EEO and AccommodationsSamsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for applicants with disabilities. If you require an accommodation, please let us know during the recruitment process so reasonable arrangements can be made.Note Please note that we reserve the right to modify or remove job postings at any time. #LI-DJ1 #INDM #J-18808-Ljbffr