Job Title

DEPT About the CompanyVancouver, Remote. DEPT is a Growth Invention company that helps ambitious brands grow faster. With 4,000+ specialists we deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We are a certified B Corp and Climate Neutral.JOB PURPOSEThis is a 6month fixedterm employee contract, with the possibility of extension. As an Account Supervisor you will oversee the delivery of a variety of campaigns. You will projectmanage the production process end to end, assist in leading a client services team alongside global counterparts, and represent DEPT to our clients, adding value to relationships beyond organizational skills through account management and strategic planning.WHAT YOULL DOManage briefs from starttofinish, ensuring successful delivery to deadlines across multiple campaignsLiaise with clients and manage expectationsCommunicate feedback, plan and manage workloads of the teamEnsure feedback requirements are met while staying true to the brands valuesBuild a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needsWork closely with creative teams and oversee all statements of work/proposalsEnsure the right team is in place to deliver and maintain high standards while adding value wherever possible; meet success criteria as projects are delivered to time and to budgetReport back to management with internal and external issues and events that might impact accountsMaintain a strategic overview of assigned accounts running regular internal clientfacing account reviews, proving metrics, feedback, research, etc.Delegate and allocate responsibilities efficiently to manage projects endtoendEffectively lead teams and inspire others to achieve goals through innovation, quality and excellenceMatch project tasks with opportunities for development so that employee potential is utilized to the maximumMentor, train and manage junior account managers and apprenticeships where availableConduct performance reviews of team members and identify areas for improvement, giving feedbackWHAT YOU BRINGDemonstrable agency experience in Client Services, preferably in a Senior Account Manager roleExperience delivering a broad range of multichannel marketing communications, including digitalExtremely organized, able to talk about tools and processes used for project managementAbility to work under pressure and meet deadlines with ease and efficiencyDeep understanding of production & interactive processesCommercially driven with experience handling budgets and timelinesProven business development experience and successResource management skills and ability to handle complex / sensitive issuesExperience leading others directly or as a mentorWE OFFERA flexible, hybrid/remote working policyCompetitive salary based on experience and equal pay policiesMental health support, and company sick pay scheme15 days paid holiday annually plus public holidaysRefreshments in the office all week and drinks at 4pm on a FridayEnhanced familyfriendly policies to support new parentsSocial and cultural events, plenty of opportunities to connect with colleaguesInspirational talks with regular guest speakers and eventsLearning and development, continuous opportunities to grow and advanceBuddy programme to help you through your first weeks at DEPTReputation for doing good; certified B Corp since 2021, Agency of the Year at The Lovies and The Webby AwardsAwesome clients at all sizes and industries; celebrate all successes togetherOpportunities for training, development and certificationsGlobal annual DEPT Cares Month, donating skills to local charitiesWHY DEPTDEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. We pioneer ideas, act fast, and move further because standing still is not in our DNA. We value curiosity, intent and relentless innovation. Our culture runs on better together, relentlessly curious, and get sh*t done. At DEPT you will find freedom to explore, space to collaborate, and trust to make a real impact for clients, each other, and the world.AI DISCLOSUREAt DEPT, we use AIassisted technology (Metaview) to capture notes and summarize interview conversations. Using AI is optional; let us know if you prefer it not to be used.DIVERSITY, EQUITY & INCLUSIONWe actively recruit, develop, nurture and retain talented individuals from diverse backgrounds. We encourage reasonable adjustments and welcome any reasonable adjustments throughout the recruitment process. We create an inclusive workplace where everyone has an equal opportunity to thrive. For more on our efforts, visit our diversity page. #J-18808-Ljbffr