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About MapleFounded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer (B2C), Employers and Private Insurers (B2B) and Public Sector Institutions (B2I). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canadas fastest-growing virtual care companies. We have established an entrepreneurial culture centered around our purpose to support peoples health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canadas Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bulls The Power 50: Canadas Most Impactful Companies 2022.The PositionWere hiring multiple Bilingual (French/English) Lab and Referral Operations Coordinators to join our Care Delivery Operations team. This team plays a critical role in ensuring patients receive timely, accurate lab results and specialist referralssupporting safe, seamless care delivery behind the scenes.In this role, youll manage the day-to-day administrative workflows that keep lab and referral processes running smoothly. Youll be responsible for reviewing, processing, and routing lab and referral documentation, ensuring information is accurate, complete, and handled in line with privacy and quality standards. Your work will directly support clinicians, patients, and partners by ensuring a seamless end-to-end process.Critical to success in this role will be your strong technical skills, organizational proficiency, time management, and attention to detail, along with the ability to manage multiple tasks in a fast-paced environment. You thrive in a well-structured yet supportive, collaborative workplace.Note: this is a fully administrative rolemedical or clinical experience is not required, but prior administrative work in a healthcare setting is an asset. Additionally, this is not a lab-based position as Maple is a virtual platform connecting patients with doctors.Your ImpactProcess and manage incoming lab and referral documentation, including faxes, voicemails, and digital records, in accordance with Maples privacy and security standardsUpload, route, and track lab results and referral information to ensure timely clinician review and follow-upRespond to urgent lab communications and escalate critical results appropriately to support patient safetyCoordinate with labs, clinics, and internal teams to resolve missing, incomplete, or unclear documentationMaintain accurate patient records and ensure alignment between patient information and lab or referral dataSupport public health reporting and compliance-related documentation as requiredPartner closely with Customer Support and Care Delivery teams to address lab- and referral-related inquiries from patients and providersContribute to a reliable, high-quality care delivery experience by consistently meeting accuracy, quality, and turnaround expectations12 18 Month DeliverablesIn your first 90 days, youll build a strong understanding of Maples lab and referral workflows, tools, and privacy requirements. Youll demonstrate confidence managing a high volume of administrative tasks independently, meet productivity benchmarks, and establish strong working relationships with teammates, clinicians, and cross-functional partners.Over the next 12 to 18 months, youll consistently meet or exceed quality and productivity expectations, delivering accurate work within defined timelines. Youll be recognized as a dependable contributor who communicates clearly, collaborates effectively, and helps maintain a high standard of operational excellence across Care Delivery Operations.Candidate Profile2+ years of experience in an administrative or operations role; experience in a healthcare or clinic environment is an asset. A background as a Medical Office Assistant or Medical Receptionist is considered an asset.Fully bilingual in French and English (written and spoken) at a professional levelHighly detail-oriented, with a strong focus on accuracy, quality, and process adherenceConfident managing multiple tasks and deadlines in a fast-paced, high-volume environmentStrong written and verbal communication skills, with the ability to collaborate across teamsComfortable learning and using multiple systems and tools; experience with Google Workspace, PDF management tools, and Slack is an assetOrganized, dependable, and calm under pressureNote: this role will require one weekend day of coverage to support our teams 7-day operations.Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and were committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if theres any accommodations that would make your experience more comfortable, please let us know.Key CompetenciesDigital LiteracyTime ManagementAdaptabilityDetail OrientationCommunicationOur Core ValuesWe are a team: Were team Maple. Were better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as oneWe can do big things: Were bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goalsWe celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakesWe get better every day: We never settle. Were always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possiblein ourselves, our processes, our products and our servicesWere all the way in: Were fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every dayWorking at MapleWe want you to love working at Maplefeeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.We care about your health and well-being. Heres how weve got you covered:Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved onesHealth spending account: extra funds for wellness essentials like eyeglasses, therapy, and moreWellness budget: recharge with activities that fuel your well-beingfitness classes, mindfulness tools, and beyondMaple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultationsPaid health days: 10 extra days for when life happensrest, appointments, or caregiving includedDestination5: work internationally in eligible countries for up to 5 days per year.Retirement savings plan: invest in your future with our group retirement savings planBranch out budget: $1,000 annually to pursue professional development and fuel your growthThe hourly rate range for this role is $19.35$20.75 per hour. Bilingual (French/English) candidates are eligible for an additional $2.00 per hour premium.Offers can vary depending on skills, experience, and readiness to meet Maples expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, youre welcome to ask at any point in the interview process.OtherJob type: Full-timeHiring manager: Manager, Care Delivery OperationsLocation: Hybrid, 225 Richmond Street West, Toronto, ONStart date: March 2026Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.Use of Artificial IntelligenceAt Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers. #J-18808-Ljbffr