About the RoleAs a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities.Customer Sales & ProfitResponsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelinesRepresent yourself and the H&M brand positively during customer interactionsTake responsibility for your department's strengths, identify commercial opportunities and act on themEstablish & analyze sales and budget goals, creating plans to optimize resultsEnsure customer service is provided in all areas of the store and that your team can actively promote and sell productsFollow up that your team is actively promoting our Customer Loyalty App (Hello Member) & instore sustainability initiativesManage your department in a costefficient wayEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesEnsure all admin routines for people and operations are handled correctlyFashion & Trend AwarenessKeep uptodate with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencersEnsure your team provides product and fashion knowledge and other relevant information during customer interactionsTeam & DevelopmentRecruit, onboard, perform performance management, upskill and develop your team instoreComplete performance evaluations and succession planning to support business & team needsRetain and share your knowledge and skills with your teamCollaborate, plan and work together with the instore Visual Merchandiser teamGive & receive feedback with colleagues to learn, develop & support each otherPlan & schedule the teamCommunicate regularly with store colleagues to inform, motivate and inspire daily, weekly meetings, etcEnsure all procedures, routines, and legal requirements in all areas of the store are followedParticipate in relevant onboarding & introduction processes, trainings and courses for your role & future developmentRetail Operations/ Visual & Commercial ExecutionSecure a clean and tidy sales floor and back of house including stockroom areasEnsure highfashion quality, visual and commercial product presentation, with good garment careSecure good stock levels and provide input on allocation to Area teamEnsure the full garment cycle from delivery to garment presentation and fitting room routines are according to standards and routines set internally, utilizing all tools and technology providedMaintain best practice for any instore OMNI services & instore tech services/tools (Instore Care App, Click & Collect, Smart Store etc)Maintain a strong balance and the maintenance of price signs instore and throughout the sales floor following global and local strategies to ensure a strong and consistent price perceptionUpdate & upkeep BOH areas for all colleagues (key information, health & safety, tidiness)Be responsible for opening & closing of store dailyQualificationsStrong leader who enjoys taking responsibility for othersAmbitious, effective communicator, supportive, analytical, capable of working with numbers and managing statisticsAchievementoriented, motivated by performance and competition; truly customercentricWhy You'll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disabilityWe pride ourselves on being a valuesdriven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, Other Stories, and COSCompensationExpected base salary range is $48,100 - $68,543.BenefitsStaff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound)Included in H&M Incentive Program HIP25 % Staff Discount; Medical, Pharmacy, Vision and Dental Coverage; Employee Assistance Program; Vacation, Wellness, Holiday and Parental Pay; RRSP Commuter Benefits, Health and Dependent Care FSA; additional Voluntary BenefitsAdditional InformationWe are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com .Inclusion & DiversityH&M is a part of H&M Group and is determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our workforce comprises a variety of people that share and combine their knowledge, experience, and ideas. We strive to have a fair and equal process and kindly ask you not to attach a cover letter in your application as it can trigger unintentional biases.Company DescriptionAt H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your selfexpression. As an H&M colleague, you're encouraged to be yourself and more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.EEOC Code: SLS#J-18808-Ljbffr
Job Title
Department Manager