Job Title

Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant''s operation in order to ensure that Tim Hortons'' standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels. People Management vAssists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets oProvides ongoing performance feedback and conducts and records regular performance reviews oAssists the Restaurant Manager in building the restaurants'' ''bench strength'' by identifying and developing high potential employees for progression to the next level vCommunicates with all shifts on day to day operations and critical areas of focus vAssists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety Financial Management vAssists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant oResponsible for daily cash procedures and assists with financial reporting Operational Management vAssists with ordering of supplies and overall building maintenance and cleanliness vDisplays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards vIs able to enforce and comply with pre-established Tim Hortons operating procedures vEnsures high standards of guest experience are maintained vResolves guest complaints and turns potentially negative situations into positive ones vAssists Manager in running company-wide incentive programs vAssists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels vManages team member scheduling to ensure adequate coverage on all shifts vUnderstands the importance of supporting the Manager and presents a ''unified front'' to all team members Health & Safety vWorks in compliance with the occupational health and safety legislation vUses or wears personal protective equipment or clothing as required vDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone vKnows, understands and follows safe work practices and procedures vReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner vResponds to and corrects unsafe acts and conditions vEnforces employee compliance in regard to the restaurant''s health and safety policies and procedures vInitiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety vAssists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant''s health and safety practices and program Shifts Available 6 am - 11 pm all days Hrs per week) Why work for us? Flexible scheduling Free Coffee + Tea + Hot Chocolate + 30% off on all non-discounted food items Scholarship Program Fast-paced work environment Potential to grow