Job Title

Customer Service Team Lead Downright Demolition | Colour Envy Painting | Everlast Vinyl Fencing Location: 11511 160 St NW, Edmonton, AB T5M 3V9 About the Role Were hiring a Customer Service Team Lead to run Pod C , supporting customer service and sales activity for three growing service brands within the Mosaic family: Downright Demolition Ltd. Colour Envy Painting Ltd. Everlast Vinyl Fencing Inc. This is a handson role Initially, Pod C will be small (approximately 11.5 people), meaning youll spend most of your time personally handling leads, quotes, and client communication, with light coordination support as volume grows. Youll work within a welldefined tech stack, including Jobber , HubSpot and Aircall or similar VoIP phone system, to ensure nothing falls through the cracks and every client gets a fast, professional response. What Youll Be Responsible For Customer Service & Sales Execution Handle inbound calls, emails, and texts across all three brands Qualify leads, provide information, and move customers confidently toward booking Prepare and send budgetary quotes accurately and on time Follow up on outstanding budgetary quotes and unanswered inquiries Ensure all client communication is clear, professional, and timely Pod Ownership & Coordination Own the customer journey from first contact to pass off to an Estimator. Keep CRM and job records clean, accurate, and up to date in Jobber and HubSpot Use the phone system to manage inbound/outbound calls efficiently Coordinate with estimating, operations, and field teams to set proper client expectations Collaborate with coworkers to clearly communicate schedule availability and any other relevant information for the sales process Quality & Consistency Maintain a high standard of written and verbal communication Maintain a high attention to detail to information going to clients Ensure nothing gets lost between inquiry, quote, and booking Look for simple process improvements to keep work flowing smoothly Future Growth (As Volume Increases) Train & coach additional customer service help as needed Help shape how Pod C operates as it grows Take on broader coordination responsibility over time, if desired What Were Looking For Ability to collaborate and work as a member of a high performing team Understand how to communicate with a variety of client personalities in a wide array of mediums (verbal, written, etc). Empathy for the client Experience in customer service, inside sales, or account coordination Strong written communication (email & text) and confident phone presence Comfortable working in CRMs and scheduling systems (Jobber, HubSpot, or similar) Highly organized with strong followthrough Able to manage multiple brands and priorities without losing detail Experience in home services, construction, or trades is a strong asset Why This Role Is a Good Fit Clear ownership without unnecessary layers of management A small, focused pod where your work directly impacts results Opportunity to grow into a larger role with a diverse family of companies Modern systems and processes that support you doing great work Exposure to multiple growing brands and service lines Part of the broader Mosaic Home Services Ltd. family, with longterm career growth opportunities #J-18808-Ljbffr