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Overview Sydney, NS Full-Time & Part-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Role Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Provide first-level technical support via phone, chat, or email. Troubleshoot hardware, software, and connectivity issues. Guide customers through step-by-step solutions. Document all technical issues and resolutions in the system. Escalate unresolved issues to higher-level support teams. Stay updated on product knowledge and technical procedures. Maintain high customer satisfaction through effective communication. Candidate Fit All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older. High school diploma or GED required. Fluent in English and Spanish. Basic understanding of computer systems and troubleshooting. Strong analytical and problem-solving skills. Excellent communication and customer service abilities. Previous tech support or IT helpdesk experience is a plus. Location & Compliance Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) What We Offer At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI Paid Time Off Earn PTO and paid holidays to take the time you need. Health Benefits Full-time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance Access life insurance options to safeguard your loved ones. Supplemental Insurance Accident and critical illness insurance Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training Learn new skills while earning a paycheck. Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code Be comfortable while you work. Compensation & Benefits MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Work Environment & Disclosures This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks and may exert up to forty (40) pounds. Consistent with ADA, MCI provides reasonable accommodations where requested by a qualified applicant or employee with a disability unless it causes undue hardship. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. MCI maintains a work environment free from discrimination and is committed to a diverse and equal opportunity workplace. The above job description is a general overview and not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time, for any reason. #J-18808-Ljbffr