City of Toronto Metro Hall, 55 John Street, Toronto Start Date: 2026-04-01 End Date: 2026-10-01 Shortlist Date: 2026-02-09, 12:00 p.m. Must Haves Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM). Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance. Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth). Minimum 5+ years Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization. Minimum 5+ years Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions. Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset Nice to Have ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset. hybrid (3 days onsite/2 days remote) #J-18808-Ljbffr
Job Title
RQ00517 – Applications Architect – Senior