Job Title

Company Overview At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Aperu de lentreprise Chez Motorola Solutions, nous pensons que tout commence par nos employs. Nous sommes une communaut mondiale soude, unie par la volont incessante de contribuer la scurit des personnes partout dans le monde. Nos technologies de communication, de scurit vido et de centre de commandement essentielles soutiennent les agences de scurit publique et les entreprises, permettant une coordination essentielle pour des communauts, des coles, des hpitaux et des entreprises plus scuritaires. Connectez-vous une carrire qui compte et aidez-nous btir un avenir plus sr. Department Overview The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability. The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information. The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra highly available, providing the service to route any caller dialing 9-1-1 (or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible. This position supports all of the Emergency Call Management organization. Description du dpartement L''''organisation de la gestion des appels d''''urgence (Emergency Call Management) comprend les quipes de traitement des appels d''''urgence (Emergency Call Handling) et de routage des appels d''''urgence (Emergency Call Routing). Les systmes de production excutant nos produits des deux quipes sont des solutions bases sur le cloud public ncessitant une disponibilit de 99,999 % ou plus. L''''quipe de traitement des appels d''''urgence est responsable des solutions SaaS qui fournissent aux tlcommunicateurs et aux superviseurs l''''intelligence, la flexibilit et la mobilit ncessaires pour aider sauver des vies. Reconnue par des milliers d''''utilisateurs, rpondant plus de 65 % de tous les appels 9-1-1 aux tats-Unis, notre logiciel de traitement des appels offre aux PSAP (Centre de scurit publique) une technologie prouve qui augmente la productivit et renforce continuellement la faon dont nos clients coordonnent les interventions et changent des informations vitales. L''''quipe de routage des appels d''''urgence est responsable des solutions SaaS qui fournissent des capacits de routage d''''appels gospatiaux et traditionnels aux communauts, aux rgions et aux tats. Ces systmes sont d''''une trs haute disponibilit, fournissant le service pour acheminer tout appelant composant le 9-1-1 (ou le 1-1-2, etc.) vers le centre de scurit publique (PSAP) appropri aussi rapidement que possible. Ce poste soutient l''''ensemble de l''''organisation de la gestion des appels d''''urgence. Job Description As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products. Your responsibilities will include: Architecture and implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks. Creation and reinforcement of the HA and reliability strategy. Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills. Maintenance and reporting of SLOs and error budget. Facilitation of Chaos Engineering activities with multiple engineering teams. Developing the SRE culture and sharing best practices across Motorola Solutions Emergency Call Management organization. On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements. Assist Motorola Solutions customer support teams in creating customer facing communication documents, requiring strong communication skills. Facilitation of Failure Mode and Effects Analysis with multiple engineering teams. The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation. Qualifications BS in Computer Engineering (or equivalent degree) 4+ years of professional software development Excellent communication skills Experience developing cloud-based applications Experience developing REST-based APIs and implementing microservice principles and architectures Experience with modern DevOps tooling (including CI/CD pipelines) Familiarity with the concepts involved in designing a high availability architecture Familiarity with observability and monitoring Familiarity with automated testing Creativity and persistence when solving complex problems Enthusiasm for learning key technologies, architectures, processes, and best practices Comptences souhaites Familiarity with SRE or DevOps Familiarity with container deployment and orchestration technologies at scale Familiarity with SLOs and SLIs Familiarity with incident response, disaster recovery, root cause analysis, and postmortems Familiarity with IaC Familiarity with chaos engineering Familiarity with redundancy and failovers Familiarity with capacity planning and load balancing Familiarity with service mesh Familiarity with feature flags, canary releases, or blue/green deployments Familiarity with hybrid cloud architecture Familiarity with developing cloud-based applications with a multi-tenant database architecture Familiarity with systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc) Experience working in Agile teams leveraging Scrum, Kanban, or other methodologies and/or understanding of Agile development concepts Experience being on-call for a product in production #LI-RS1 Qualifications (French) Baccalaurat en gnie informatique (ou diplme quivalent) 4+ annes d''''exprience professionnelle en dveloppement de logiciels Travel Requirements: Under 10% Relocation Provided: None Position Type: Experienced Referral Payment Plan: Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team. Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Motorola Solutions adopte, favorise et promeut les principes de diversit, dquit et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifies, quelles que soient leur race, origines ethniques, religion ou croyance, orientation sexuelle, identit et expression sexuelle, statut danciens combattants ou tout autre statut protg par la Loi. Nous sommes fiers de notre culture axe sur les personnes et les communauts, encourageant ainsi chaque Motorolan dtre la version la plus authentique de lui-mme dans ses responsabilits afin de tenir la promesse dun monde plus scuritaire. Si vous souhaitez vous joindre notre communaut mais croyez que vous ne possdez pas toutes les exigences requises pour le poste convoit, nous aimerions tout de mme connatre les raisons pour lesquelles vous pensez tre un excellent candidat pour notre quipe. Nous offrons galement des mesures dadaptation pendant toutes les tapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un amnagement, veuillez remplir ce formulaire d''''amnagement raisonnable afin que nous puissions vous aider. #J-18808-Ljbffr