Job Title

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2 million+ homes across North America. And, we are on a mission to build the world''s first AI property manager. Want to come along for the ride? STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more To learn more, feel free to visit our website Tasks The Role We are seeking a talented Senior Customer Success Manager to oversee a high-touch portfolio of property management accounts. You''ll play a key role in their long-term growth and retention by building strong relationships, providing solutions-based support, and taking an active role in onboarding, training, and ongoing account management. The focus is on product adoption, retention, and customer satisfaction rather than aggressive upselling. This position is based in North York and is currently full-time in-office. In early 2026, we plan to transition to a hybrid model (3 days in-office). This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys being in person. Responsibilities Manage an assigned and growing portfolio of high touch enterprise accounts. Build positive relationships with clients, while becoming a trusted AI Solutions advisor. Act as the central point of contact and handle customers'' individual needs. Resolve conflicts and provide solutions to customers in a timely manner. Identify and create growth opportunities within the assigned book of business. Expand STAN''s Suite of AI tools across property management firms full portfolios. Demonstrate STAN''s growing capabilities with customers, through product walkthroughs and new feature presentations. Set and track account targets, aligned with company and Customer Success objectives. Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving. Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences. Become the internal voice of the customer at STAN, driving our client''s needs forward. Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans. Requirements Proven work experience in technical consulting/implementation, customer service, and/or client success. Hands-on experience with selling and an ability to deliver excellent customer service. Knowledge of CRM software, Project Management, and CS Platforms. Experience with scaling Account Management programs within a fast-paced startup. Deep understanding of performance metrics. Excellent communication, objection handling, and negotiation skills. An ability to deliver projects and answer inquiries on time. Business acumen with a problem-solving attitude. Degree in Business Administration, Marketing, or equivalent experience. Benefits Compensation $100,000 to $150,000+ (depending on experience and OTE) What We Offer Opportunity to work on cutting-edge AI technology Comprehensive health, dental, and specialist benefits Company Macbook Free parking and shuttle service to office Extra PTO during occasional US holidays Company events In-office restaurant Office building events Unlimited ping pong and espresso