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Work Location: Gatineau, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 22,50$/$ ,33$/$28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Aperu du service: TD Canada Trust, nous sommes le personnel de premire ligne de la TD. Nous nous efforons de btir des liens solides et approfondis avec nos clients en effectuant de nombreuses oprations de service la clientle ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux clients actuels et potentiels de la TD. En succursale, nous comprenons les besoins des clients et ciblons les occasions de promouvoir les produits et les services en dirigeant les clients vers les membres de l''quipe ou les partenaires internes appropris, tout en assurant une exprience client positive. Joignez-vous TD Canada Trust, et pensez comme un client, agissez en propritaire responsable, innovez pour atteindre nos buts et excutez avec efficacit. Description du poste: Pouvez-vous assurer une interaction agrable avec les clients tout en tant chaleureux? Pouvez-vous traiter des oprations financires correctement et ressentir un sentiment d''accomplissement lorsque vous offrez une excellente exprience client? Si c''est le cas, passez la prochaine tape de votre carrire ds aujourd''hui et posez votre candidature au poste d'' Associ, exprience client . Nous recherchons un champion qui peut comprendre les besoins des clients et leur proposer les solutions bancaires qui leur conviennent le mieux pour assurer une exprience client positive. Dans le cadre de vos fonctions, vous devrez faire ce qui suit: Traiter des oprations financires, comme des dpts, des retraits et des paiements de factures, conformment aux procdures oprationnelles normalises, aux rglements du secteur, et au Code de conduite et d''thique professionnelle de la TD Comprendre et dterminer les besoins des clients afin de recommander des solutions propres ces besoins, tout en agissant avec discrtion pour les affaires confidentielles Rpondre aux proccupations des clients, et les rsoudre, au moyen de procdures courantes et de la transmission des exceptions un niveau suprieur, au besoin Atteindre les objectifs tablis et d''affaires en faisant la promotion des solutions bancaires et en suivant les processus d''affaires de manire exacte et en temps opportun Crer un lien personnel avec les clients pour les informer adquatement et clairement des solutions et des processus bancaires Aider tablir un environnement de travail positif, diversifi et quitable, en faisant valoir l''efficacit de l''quipe et en participant au rendement et au perfectionnement individuels Aider l''quipe en respectant les collgues, en restant dvou et en tenant tout le monde au courant de l''tat des activits de routine Assurer une exprience client de qualit et recommander des amliorations oprationnelles lorsque les occasions d''amlioration et d''atteinte de l''excellence oprationnelle se prsentent. Exigences du poste: Diplme d''tudes secondaires et/ou plus d''une anne d''exprience pertinente Diplme universitaire de premier cycle ou quivalent, un atout Trs bon sens de l''organisation, et solides comptences en administration, en planification et en gestion du temps, pour travailler dans un milieu au rythme rapide Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et d''Internet Personne ambitieuse pouvant faire preuve d''initiative, axe sur l''exactitude et soucieuse des dtails pour le traitement de plusieurs tches et la modification des priorits Communicateur dynamique ayant des comptences reconnues en exprience client, qui peut tablir un lien, verbalement ou par crit, avec diffrentes personnes de faon calme, courtoise et efficace Who We Are: TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We''re delighted that you''re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we''re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you''re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You''ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you''re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you''ve got everything you need to succeed in your new role. Interview Process We''ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you''d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you Language Requirement (Quebec only): Sans Objet