Job Title

We Are Seeking A Community Navigator Terms: Full-time, Permanent - 37.5hrs/week - $23.00/hour Shifts: Weekdays (Monday-Friday) Location: On-site, In-person, Collingwood, ON Are you passionate about helping people navigate complex systems and access the support they need? Community Connection is seeking a Community Navigator to join our Weekday Team. This on-site role is part of our Systems Navigation Program, which bridges gaps in service access through coordinated support, advocacy, and timely referrals. As a Community Navigator, you''ll engage with clients across multiple channelsphone, text, chat, email, walk-ins, and in-person outreach (various service locations), providing trauma-informed, culturally competent support that makes a real difference. Key Responsibilities Provide empathetic, professional client service across all communication channels Assess client needs and identify appropriate services and resources Conduct screenings, assist with applications, and make referrals Advocate for clients navigating complex systems (e.g., housing, healthcare) Respond to urgent situations with crisis intervention and safety planning Document interactions and maintain data integrity in client management systems Collaborate with service providers and contribute to shared service models Qualifications & Job Requirements Post-secondary diploma or degree in mental health, social work, health, or related field Minimum 3 years of experience in office and team environments Experience in case management and trauma-informed practices Required to work on-site for all scheduled shifts Required to travel to other service locations for in-person service delivery Valid Driver''s License, and access to a reliable vehicle Acceptable Vulnerable Sector Check Skills & Attributes Emotional resilience and adaptability in crisis situations Strong problem-solving and critical thinking skills Comfortable working in multi-technology and multi-screen environments Quick learner - ability to adapt to new software tools Experience supporting vulnerable populations and collaborating with community partners Why Join Us? Be part of a mission-driven team making a tangible impact in the community Work in a supportive, collaborative environment Opportunities for professional development and certification Contribute to innovative service delivery models Apply Today Must Include Cover Letter We look forward to learning how you can help us make services more accessible and impactful for our community. Community Connection is an equal opportunity employer. While all candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, members of visible minorities, and LGBTQ persons. If you require accommodation throughout the recruitment process, please let us know. We thank all applicants, however, only those receiving an interview will be contacted. Job Types: Full-time, Permanent Pay: $23.00 per hour Benefits: Life insurance On-site parking Paid time off Application question(s): Do you have a valid driver''s license and access to a reliable vehicle? Are you be able to work in person and travel to local service providers Work Location: In person