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**Follow us on****Posting Reason:**Replacement of a regular position**Job Type:**Employee**Anticipated Duration in Months** (for contracts and temporary assignments):N/A**Job Family:**Academic Administration**# of Open Positions:**1**Faculty/Service - Department:**Dorra Jemail**Campus:**Desmarais Hall**Union Affiliation:**SSUO**Date Posted (YYYY/MM/DD):**2026/02/09**Applications must be received** ****BEFORE**** **(YYYY/MM/DD):**2026/02/20**Hours per week:**35**Salary Grade:**SSUO Grade 08**Salary Range:**$64,865.00 - $81,935.00About the Telfer School of Management The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni. At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.**Position Purpose** Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Facultys services.**In this role, your responsibilities will include:*** **Assess student needs:** Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.* **Plan interventions:** Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.* **Execute interventions:** Assist to the implementation process by providing relevant information to inform the approach for each intervention.* **Follow-ups:** Perform follow-ups for student files to facilitate meeting administrative and academic timelines.* **Direct students to the appropriate authority:** Redirect students to the appropriate services to ensure they receive proper support to help them pursue their studies.* **Admissions:** Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.* **Modification to program of study:** Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.* **Course selection and registration application process:** Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.* **Academic performance:** Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems.* **Retention:** Identify students in difficulty and students who might potentially experience academic difficulties by analyzing academic performance and other relevant data (ex. absenteeism rates). Share information with colleagues to alert them of potential student intervention opportunities.* **Student mobility:** Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.). Determine the students eligibility and coordinate the course selection to facilitate the transition to other programs and/or institutions.* **Graduation:** Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation. Attend the graduation ceremony as an ambassador of the University.* **Other programs and associations:** Determine the students eligibility for programs and services. Closely collaborate with other associations, such as COOP and Immersion to ensure the quality and relevance of services.* **Course offer:** Coordinate the course selection process such as maintaining course sequences, ensuring the course schedule is available on SIS and reconciling enrolment limits (ex. classroom capacity versus registration and demand rates) and necessary activities related to these enrolment limits. Ascertain that follow-up actions are initiated within defined timelines to increase positive student experience. Establish and maintain the list of courses available to students with special needs and distribute to relevant offices and individuals.* **Exam management:** Participate to the coordination of exams by making sure that exam content remains confidential according to the policies and by organizing the schedule for exam supervisors.* **Deferred and reprise exam management:** Determine the eligibility of requests and approve according to defined policies. Follow up with students and the appropriate departments to obtain or provide official documentation.* **Recruitment activities:** As an ambassador for the University, promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events.* **Public relations:** Represent the faculty and the University of Ottawa during events and receptions by connecting with students and participants.**What you will bring:*** Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.* Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels* Knowledge of and experience interpreting, communicating and applying procedures, policies and methods* Experience researching and analyzing data as well as creating administrative and statistical reports* Experience in problem solving and decision-making* Experience providing client service* Experience implementing strategies and activity plans for students* Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet* Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment* Organizational and analytical skills, excellent judgment and attention to detail* Listening skills and strong work ethics* Bilingual French and English (spoken and written)**Key Competencies at uOttawa:** Here are the required competencies for all or our employees at uOttawa: **Planning:** Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities. **Initiative:** Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible. **Client Service Orientation:** Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them. **Teamwork and Cooperation:** Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our #J-18808-Ljbffr