Job Title

About the Role The Site Reliability Engineering (SRE) team at ESO is responsible for ensuring the reliability, scalability, and performance of our production systems. We operate at the intersection of engineering and operations, with a strong focus on automation, observability, and continuous improvement. As a Site Reliability Engineer, you will work handson with cloudnative systems, supporting production and preproduction environments to maintain system health, improve resiliency, and optimize performance. Youll partner closely with engineering, infrastructure, and database teams to troubleshoot complex issues, enhance automation, and ensure our services meet reliability and availability expectations. This role is ideal for an engineer who enjoys solving challenging problems, digging into application and database behaviour, and continuously improving how systems operate in a fastpaced, highimpact environment. What Youll Do Support and maintain production and nonproduction cloud environments (Cloud Azure/AWS). Troubleshoot complex, distributed, cloudbased applications to identify root causes and implement durable fixes. Monitor system health, performance, and reliability using observability tools (e.g., New Relic, ELK and Zabbix). Investigate application and database performance issues, including writing and optimising SQL queries. Participate in incident response, debugging, and postincident reviews focused on continuous improvement. Contribute to CI/CD pipelines (e.g., Azure DevOps) to improve automation, reliability, and deployment processes. Write and maintain automation scripts (PowerShell, bash, Python or similar) to streamline operational workflows. Collaborate with developers to understand code behaviour and support troubleshooting efforts in C#/.NETbased systems. Help improve reliability standards, documentation, and operational best practices. What Were Looking For Handson experience working in a cloud environment (Microsoft Azure strongly preferred). Experience supporting and troubleshooting complex, cloudnative applications in production environments. Strong understanding of relational databases and solid experience writing and troubleshooting SQL queries. Ability to read and understand application code (preferably C#/.NET) to support debugging and issue resolution. Experience working with at least one CI/CD platform (e.g., Azure DevOps). Familiarity with monitoring and observability tools (e.g., New Relic) and core concepts such as logs, metrics, and traces. Experience with scripting/automation (PowerShell preferred). Strong analytical and problemsolving skills with attention to detail. Clear written and verbal communication skills. Who You Are Passionate about reliability engineering and operational excellence. Curious and eager to learn, you actively seek feedback and continuously grow your technical skill set. Coachable and adaptable, able to thrive in a fastpaced and evolving environment. Comfortable navigating ambiguity and taking ownership of problems through to resolution. A collaborative team player who values accountability and continuous improvement. Nice to Have Experience working with Linuxbased systems. Experience working with Kubernetes and container systems. Exposure to infrastructureascode tools (e.g., Terraform). Familiarity with Gitbased version control workflows. At ESO, reliability is core to our customer experience. As part of the SRE team, your work will directly impact system stability, product performance, and the quality of service delivered to healthcare professionals and the communities they serve. Benefits & Perks Competitive health plan (medical, dental, & vision insurance) RRSP with company match Telemedicine service provided by ESO Frontloaded vacation and sick time Employee Assistance Program (EAP) Peace of mind benefits such as life insurance and disability insurance Casual office environments Unlimited office snacks and drinks About ESO ESO is a fastpaced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, userfriendly software to meet the changing needs of todays EMS agencies, fire departments, and hospitals. Were small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to make a Difference? At ESO, we believe in bringing your true self to work every single day. If you dont match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other nonmerit factor. Applicant Privacy Notice Applicant Privacy Notice please click here to review the privacy policy which details how your data is collected, used and protected. #J-18808-Ljbffr