About the Call Center Representative PositionWere seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, youll be responsible for providing top-notch assistance to those reaching out to us over the phone.In addition to having excellent customer service skills, youll also need to be detail-oriented and able to find solutions in a timely, efficient manner.Call Center Representative ResponsibilitiesHandle inbound and outbound client calls in a timely mannerFollow companys call center scriptsRespond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issuesWork with the client to verify or clarify informationDiffuse angry or upset clients as neededBuild relationships with customers based on trust and reliabilityRecord all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistanceMake sales or recommend additional services and products to customersAttend all necessary training as neededCall Center Representative RequirementsMust be able to speak French and EnglishPrevious experience in a customer service role, preferably as a Call Center RepresentativeHigh school diploma/GED preferredExceptional customer service skillsExcellent organizational and multitasking skillsSuperb verbal communication skillsProficiency with computers, particularly CRM software and Microsoft Office SuiteQuick and accurate typing skillsStrong critical thinking and decision making skillsBilingual speakers preferred #J-18808-Ljbffr
Job Title
Bilingual- Customer Service Representative