Job Title

OverviewAbout the Insurance CouncilThe Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.Why Work for the Insurance Council?Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.The OpportunityThis is a three-month contract position with the starting date to be mid-March.The Portal Support Administrator handles incoming calls and emails for portal support, assists licensees with the annual licence renewal process, and escalates inquiries to the licensing and practice teams as appropriate. This is a hybrid role with a mix of in-office and remote work.ResponsibilitiesAnswer phone calls and emails, assisting with inquiries within areas of responsibility and escalate requests to the licensing and practice teams as appropriateRespond to voicemail messages and escalate inquiries as appropriateUnderstanding of Council operations and detailed knowledge of annual licence renewal process in order to properly address inquiriesProvides reception and mail coverage, as requiredCompletes other tasks, as assigned by the managerQualifications2-3 years of experience in an office environment with a focus on data entry and customer serviceExceptional accuracy with respect to data entryExcellent oral and written communication skillsGood word processing skills, with a typing speed of 45 wpmExcellent organizational skills and attention to detailPunctual, dependable, and able to function well under pressureCompensationHourly Rate: $27.50/ hour #J-18808-Ljbffr