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OverviewTHE POSITIONOur roster has an opening with your name on itFanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers.As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all-round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.The Game PlanEveryone on our team has a part to playManage and retain a portfolio of High Value PlayersProvide an enhanced proactive one stop service to encourage loyaltyKeep responsible gaming and Compliance at the heart of all we doDevelop relationships and offer tailored rewards through regular correspondenceWork alongside other FanDuel departments to increase customer experienceMeet pre-determined productivity, quality, and Service Level Agreement targetsEnsure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirementsMeet and host VIPs at Hospitality eventsDeliver against company responsible gaming protocolsManage, mentor and develop a team of VIP Account Managers to provide the aboveThe StatsWhat we're looking for in our next teammateMinimum of 4 years of experience in high end customer service field preferredExperience managing a team preferredExcellent verbal and written communication skillsHigh level hospitality experience preferredKnowledge of online gaming industry essentialKnowledge of sports and/or experience working within a heavily regulated industry is a plusPassionate about providing top level serviceConfident and people focused personalityExcellent analytical skills and experience with ExcelStrives to meet targets and deadlinesExcellent organizational and planning skillsUnderstanding of Marketing processes preferredWilling and able to work non-traditional business hoursDont check all the boxes? Thats okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.About FanDuelFanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).This role can be based inEdmonton, Calgary, or Greater Alberta.PLAYER BENEFITSWe treat our team rightThis role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. Benefits differ across country and job type.FanDuel is an equal opportunities employer and we believe, as one of our principles states, We are One Team!. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email .The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.The applicable salary range for this position is $ 97,000 - $121,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. #J-18808-Ljbffr