Job Title

49 Solutions has an exciting opportunity to bid on an RFP for a Senior Computer Application Support Specialist at DND. We are seeking an experienced professional to support complex applications, act as a key escalation point, and contribute to the full application lifecycle. This role also requires experience with AI/ML products or solutions in a Government of Canada environment. Location: Carling Campus, 60 Moodie Drive, Ottawa, ON Security Clearance: Secret Employment Level: Senior Minimum Mandatory Criteria - Education: Certificate, diploma, or degree in Computer Science or related field from a recognized Canadian post-secondary institution. - Experience: - 5 years of senior-level application support within the past 8 years, including independent diagnosis and resolution of complex issues, escalation support, and involvement in application lifecycle activities (user stories, backlog management). - 3 years within the past 7 years supporting AI/ML products or solutions for the Government of Canada. Typical Duties - Coordinate emerging technology application specifications. - Act as liaison between vendors, IT technicians, and end-users. - Provide training, guidance, and expertise in emerging technology and special application support. - Emulate or reproduce user-reported technical problems. - Advise and train users to resolve issues. - Recommend and implement complex security requirements. - Support business systems, network, and internet services. - Maintain problems and solutions logs. - Design, configure, and deploy server-based file systems and applications. - Research and resolve complex technical issues. - Recommend new products or processes to enhance business activities. - Plan or participate in department-wide system upgrades. Qualifications - Strong problem-solving and independent working abilities. - Excellent communication and collaboration skills. - Hands-on experience with AI/ML applications in a Government of Canada environment. - Proven ability to provide guidance to both technical and non-technical staff. If you are interested or know someone suitable for this role, please reach out to us as soon as possible so we can coordinate a bid submission. #J-18808-Ljbffr