Job Title

OverviewNiagara Adventure Excursions is seeking experienced and dependable Duty Managers to support daily operations in a fast-paced outdoor attraction environment. This role is well suited to individuals who demonstrate strong leadership, sound judgment, and the ability to remain composed under pressure. Duty Managers play a key role in ensuring operational efficiency, guest satisfaction, and staff support while upholding all safety and service standards.ResponsibilitiesLead by example while representing Niagara Adventure Excursions service and safety standardsMaintain active oversight of all operational areas throughout the siteMonitor and direct team activities to ensure safety, guest service excellence, and professional conductManage guest flow to support an efficient and enjoyable experienceEnsure adherence to site-specific safety policies and risk management proceduresPromote clear communication and collaboration across the leadership teamMaintain working knowledge of all park roles, procedures, and operational processesIdentify and address operational challenges proactivelyCoach, mentor, and support team members during daily operationsAddress performance concerns, enforce corrective action when required, and manage conflicts professionallyReport staff performance observations and feedback to the leadership teamSupport employee engagement, morale, and overall team successQualifications and SkillsMinimum of three years of leadership or management experience, preferably in tourism, recreation, or hospitalityEducation in Recreation, Hospitality, or Tourism is considered an assetStrong leadership, decision-making, and problem-solving skillsAbility to assess situations quickly and respond calmly and effectivelyExperience in coaching, team development, and conflict resolutionProfessional demeanor with strong verbal and written communication skillsProficiency with Microsoft Office and the ability to learn new systemsKnowledge of risk management practices for outdoor or high-risk activities is preferredExperience in a fast-paced, guest-focused environment is preferredZipline or outdoor recreation experience is a strong assetOn-the-job training and ongoing mentorship will be providedWork RelationshipsReports to the Operations Manager and AdministrationWorks closely with Department Supervisors, fellow Duty Managers, and senior leadershipWork ScheduleThis is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season from May through mid to late September.This is a multi-interview process. Applicants will be required to meet with a minimum of two (2) hiring panels prior to receiving an offer. #J-18808-Ljbffr