Job Title

Bilingual Technical Support Specialist English/SpanishJoin to apply for the Bilingual Technical Support Specialist English/Spanish role at PosiTraceBase pay rangeCA$48,000.00/yr - CA$48,000.00/yrResponsibilitiesProvide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.Identify, analyze, and resolve customer technical problems efficiently.Document all inbound and outbound activities in the support ticketing system.Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.Communicate clearly and effectively, adapting to the users technical level.Demonstrate a high level of initiative, suggesting improvements or solutions proactively.Skills requiredExperience: 35 years in Helpdesk or Technical Support roles providing services to external customers.Electronics knowledge.Ability to diagnose and troubleshoot both software and hardware issues.Knowledge of camera systems, networks, and connectivity (LAN/WiFi/cellular) is a plus.Soft Skills / Customer ServiceExcellent customer service skills, including patience, empathy, and professionalism.Strong communication skills (English and Spanish, spoken and written).Take ownership of issues and follow through until resolution.Urgency to resolve problems and a proactive mindset.High level of initiative and ability to work independently.Other SkillsFamiliarity with SLAs (Service Level Agreement).Strong organizational and time management skills with attention to detail.EducationBachelors degree in Information Technology, Electronics, or Engineering.Terms of EmploymentFulltime role.Monday to Friday. #J-18808-Ljbffr