Job Title

Senior Account Manager, Higher Education D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, studentcentric experience and deliverimproved retention, engagement, satisfaction, and results for learners of all ages in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart.No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. Job Summary The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures longterm customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics. How you will make an impact: Renewals Own the endtoend renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms. Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns. Collaborate s with internal teams to ensure smooth contract negotiations and compliance Expansion Revenue Identify upsell and crosssell opportunities within existing accounts by understanding customer goals and unmet needs. Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes. Develop proposals and close expansion deals that contribute to overall revenue growth. Executive Alignment Build and maintain strong relationships with key decisionmakers and influencers across multiple levels of the client organization. Create and execute engagement plans that include regular executive touchpoints and strategic discussions. Ensure every client attends at least one inperson client event annually to strengthen partnerships and foster collaboration. Quarterly Business Reviews (QBRs) Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes. Prepare datadriven presentations that highlight ROI, adoption trends, and progress toward agreed objectives. Document and track action items from QBRs to ensure accountability and followthrough. Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. Align internal resources to support the customers success metrics and longterm strategic goals. Continuously update account strategies based on evolving customer needs and market conditions. Forecast Churn Accuracy Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators. Use data and insights to predict potential churn and implement proactive retention strategies. Report churn risk and mitigation plans to leadership on a regular cadence. In partnership with Customer Success, I dentify and assess risks that could impact customer satisfaction, retention, or revenue. Develop and execute risk mitigation plans, escalating issues when necessary. A ct as the primary point of contact for resolving critical account challenges quickly and effectively. What you will bring to the role: 5+ years of account management experience in a SaaS environment Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas. Experience with enterpriselevel webbased applications. Ability to develop and execute account strategies aligned with customer goals and business outcomes. Strong understanding of revenue drivers, renewal processes, and expansion opportunities. Skilled in building multithreaded relationships, including executivelevel engagement. Exceptional verbal and written communication skills to lead QBRs and influence stakeholders. Proficiency in forecasting, risk assessment, and interpreting success metrics. Deep commitment to understanding customer needs and delivering measurable value. Ability to manage multiple priorities, deadlines, and stakeholders effectively. Skilled at identifying challenges and creating actionable solutions to achieve customer success. The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidates relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $120,000 $144,000 CAD Dont meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! Why were awesome: Impactful work transforming the way the world learns Learning and Growth opportunities Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program 2 Paid Days off for Catch the Wave related activities like exams or final assignments Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) Competitive Benefits Package Home Internet Reimbursements Employee Referral Program Wellness Reimbursement Employee Recognition Social Events Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne. D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.D2L maintains a drugfree workplace. Schedule Full-time By clicking on the Submit Application button above, you acknowledge, agree and/or provide your explicit consent for the D2L family of companies to use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the D2L family of companies; to store your information on their vendor systems; to share your information within the D2L family of companies, their vendors, partners or other third parties for the purpose of processing your employment application; and to use your personal information to contact you in the future for any other suitable employment opportunities; The D2L family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence. For more information on how the D2L family of companies protects your privacy,please review D2Ls Privacy Statement . To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias email address, to any D2l employee, or to other Desire2Learn email addresses. D2L will not pay any fees related to unsolicited resumes. #J-18808-Ljbffr