Job Title

Sandbox VR Ottawa is the world''s most advanced location-based virtual reality experience, where groups of friends, families, and teams step into full-body VR adventures together from surviving a zombie apocalypse to battling it out on a futuristic starship. We are looking for a high-energy team of Guest Experience Guides (store employees / team members) who will deliver unforgettable visits from the moment guests walk through the door. If you love people, games, tech, and fast-paced hospitality, this is for you. What You''ll Be Doing: As a Guest Experience Guide, you''re part host, part game master, part brand ambassador. Create unforgettable guest moments Welcome guests at the entrance with energy, answer questions, and set the tone for a fun, premium experience. Guide groups through their entire VR journey: check-in, gearing up, in-game support, and gearing down. Hype up the experience, keep guests comfortable and safe, and make sure everyone leaves buzzing and wanting to come back. Help guests capture and share their memories by organizing their photos and videos after the session. Be a tech & experience expert Learn how to set up, calibrate, and monitor our VR gear (headsets, trackers, iPads, body suits, etc.). Help guests put on and adjust their equipment properly, keeping immersion high and safety top-of-mind. Troubleshoot basic technical hiccups on the fly and communicate clearly and calmly with guests and your manager when issues pop up. Keep the store ''experience-ready'' Maintain a clean, organized, premium-feeling environment in the lobby, play rooms, and back-of-house. Sanitize and reset gear between groups so every team gets a fresh, flawless experience. Help with front-of-house tasks such as check-ins, bookings, merchandise, and upsells (e.g., gift cards, repeat visits, party packages). Be part of a growing brand Give feedback and ideas to improve guest experience, operations, and the overall vibe of the Ottawa store. Support teammates during busy periods swapping roles (front desk, briefing, game running, cleaning) as needed. What We''re Looking For, We hire for attitude and potential first. Experience helps, but who you are matters more. Mindset & values Egoless teammate: You''re happy to roll up your sleeves, take feedback, and help wherever the team needs you. Underdog mentality: You stay calm under pressure, adapt quickly, and enjoy problem-solving on the fly. Win collectively: You''re positive, reliable, and love seeing the whole team succeed. Guest-obsessed: You''re naturally friendly and genuinely enjoy making other people''s day. Skills & experience Strong customer service / hospitality skills you might have worked in retail, restaurants, hotels, entertainment, or events. (1+ year in a customer-facing role is an asset but not mandatory.) Comfortable with technology: using tablets, basic software, headsets, and learning new systems. VR/gaming interest is a big plus, but we''ll train you. Excellent communication in English; additional languages are a strong assets in a diverse city like Ottawa. Physical & availability requirements 18+ years old. Able to be on your feet for extended periods, bend, move, and occasionally lift up to ~40 lb (gear, boxes, etc.). Comfortable working evenings, weekends, and holidays these are our busiest times. Reliable transportation to/from 45 Rideau St. What We Offer Competitive hourly rate starting at $19.00$22.00/hr, based on experience and availability. Performance bonuses tied to sales targets and guest reviews. Free and discounted VR sessions for you and friends/family. Opportunities to learn new tech skills, train others, and grow into Shift Lead / Supervisor / Assistant Manager roles as the Ottawa store and Canadian network expand. Schedule Shifts will include evenings, weekends, and holidays. Part-time: typically 1525 hours/week. Full-time: typically 3040 hours/week. Extra hours may be available around grand opening, holidays, and group events. Please apply with: Your resume, and A short note answering: Why do you want to work at Sandbox VR Ottawa? Tell us about a time you made someone''s day better at work or in life. Job Types: Full-time, Part-time Pay: $19.00-$22.00 per hour Application question(s): Able to Work Evenings, Weekends and Holidays ? Experience: Customer service: 1 year (preferred) Language: English (required) French (preferred) Other Language (preferred) Location: Ottawa, ON K1N 5W8 (preferred) Work Location: In person