Job Title

Order Fulfillment & Inventory Manager (support USA) Company: Aiper Location: Canada (Remote-Friendly / Hybrid) Report to: FSD Leader, NA We are Aiper, a global leader in intelligent consumer technology. As we expand our North American footprint, we are seeking a results-driven Order Fulfillment & Inventory Manager to join our Canadian team. This role will be pivotal in ensuring seamless delivery excellence for our key retail partners and optimizing our end-to-end supply chain operations in USA. Job Responsibilities End-to-End Key Account Fulfillment: Own the full lifecycle of order fulfillment for our strategic North American retail partners (Lowes, The Home Depot, Best Buy, etc.), managing both in-store replenishment and DSV (Drop Ship) models. Expertly oversee end-to-end processes from order receipt, stock preparation, cross-border logistics coordination, shipment execution to payment reconciliationensuring strict adherence to US regulatory requirements and client-specific SLAs. Inventory Planning & Supply Chain Synergy: Collaborate closely with the frontline sales team to gather accurate customer demand forecasts. Develop data-driven stock replenishment plans and execute precision inventory management to maintain optimal stock levels. Ensure the smooth operation of US-focused supply chain workflows to support dynamic sales demand and minimize stockouts/overstock risks. Order Execution & OTIF Delivery Assurance: Track real-time order execution progress and proactively identify potential bottlenecks. Coordinate cross-functional internal teams (inventory, logistics, finance, warehousing) to resolve order processing or delivery issues promptly. Drive consistent achievement of on-time, in-full (OTIF) delivery targets to exceed client expectations. After-Sales Excellence & Customer Satisfaction: Lead end-to-end after-sales support for US and North American accounts, including the resolution of returns, exchanges, and customer inquiries/complaints. Coordinate cross-functional teams to resolve issues efficiently and implement corrective actions to drive continuous improvement in customer satisfaction scores (CSAT). Job Requirements Professional Experience: Minimum 3-5 years of proven experience in key account order fulfillment or supply chain management within the USA/North American retail sector. Deep expertise in retail channel operations (KA, DSV) and end-to-end after-sales processes is mandatory. Familiarity with USA cross-border logistics and retail compliance standards is a strong advantage. Collaboration & Communication: Exceptional cross-functional coordination and stakeholder management skills. Ability to align seamlessly with sales, warehousing, logistics, client success, and after-sales teamsboth locally in Canada and globallyto drive process efficiency and synergy. Fluent in English (written & verbal) is required; bilingual skills (French/English) are a plus for USA market alignment. System & Data Capabilities: Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) for inventory and order management. Strong data analysis skills to leverage inventory, order, and demand data for informed decision-making and process optimization. Experience with inventory management software (IMS) or WMS is a bonus. Problem-Solving & Execution: Demonstrated strong problem-solving skills and exceptional execution capability. Ability to prioritize tasks effectively, thrive in a fast-paced, multi-tasking environment, and adapt to the dynamic needs of a growing global companys Canadian operations. Why Join Aiper? Be part of a fast-growing global tech company expanding its footprint in the lucrative Canadian retail market Work with iconic North American retail brands and drive impactful supply chain improvements Enjoy a flexible work environment (hybrid/remote-friendly) tailored to Canadian work preferences Opportunity for professional growth in a global, collaborative team How to Apply If you are a results-oriented supply chain professional with a passion for delivering excellence to key retail clients, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience with USA/North American retail fulfillment to . #J-18808-Ljbffr