Job Title

Location: Vancouver (Head Office) preferred or Canada-Wide (Remote) for the right candidateSalary: $110,000$130,000, depending on experience and track recordStart Date: ASAP This is not a traditional 'programs' role.Cassie + Friends (C+F) is Canadas only national charity dedicated exclusively to children and youth affected by juvenile arthritis and other childhood-onset rheumatic diseases conditions affecting 25,000 kids across the country.Founded by parents in 2007, Cassie + Friends now works alongside all 16 major pediatric rheumatology centres across Canada and contributes to national and international research initiatives shaping the future of care. Our community includes deeply engaged families, clinicians, researchers, and partners aligned around improving outcomes nationwide.After nearly two decades of steady growth and trust-building, we are at a defining moment. We now have the credibility, partnerships, and platform to drive transformational change.We work across care, research, community, and system change supporting families early and throughout their journey, generating insight from lived experience, and helping shape better outcomes for kids who cant wait for earlier diagnosis, effective treatment and greater certainty about their future.What we need now is a senior leader who can partner closely with the Executive Director to ensure our programs, impact, and community systems operate with clarity, consistency, and measurable results at national scale.The OpportunityWe are seeking a senior leader to strengthen the core systems that drive our impact.The Director, Programs, Impact & Community Systems will ensure that:Families experience clear, coherent, high-quality supportLived experience becomes structured insight that informs care and researchCommunity engagement and fundraising systems operate in coordinationExecution and follow-through are strong and consistent across teamsThis is a leadership role for someone equally comfortable shaping direction and strengthening delivery.You wont be handed a fixed portfolio.Youll help shape how the organization works.What You'll LeadProgram Delivery + Family ExperienceStrengthen and oversee our national, multi-tiered Family Navigation model, ensuring families receive timely and evidence-based support from diagnosis onwardEnsure consistent standards and high-quality communications across core family supports, including navigation materials, education resources, and clinic-aligned programs.Ensure team members know what they are responsible for, how families move through support, and when decisions need to be elevatedEmbed feedback loops and quality improvement practicesImpact Measurement + LearningStrengthen how family experience is captured and translated into insightEstablish and track measurable KPIs across core programsEnsure learning informs research partnerships and system influenceLead the development of annual impact reporting and organizational storytelling to leadership, board, funders and our communityCommunity SystemsProvide senior ownership for our national community and fundraising systems, including peer support networks and Team Cassie + Friends - our biggest annual eventStrengthen coordination, performance management, and integrationStrengthen how the organization listens to and learns from families who engage through movement, peer networks, and community fundraisingAlign community activities with stewardship and long-term sustainabilityProvide senior oversight of system performance, ensuring predictable coordination, retention, and growthOrganizational CoordinationLead and support program staff with clarity, trust, and accountabilityHelp move coordination from people to systemsStrengthen operating rhythm and cross-functional alignmentSupport disciplined growth consistent with strategic prioritiesElevate the quality of internal and external program communications, including board materials, partner updates, and impact narratives.What Success Looks Like (Year One)A clearly defined and highly impactful family support pathwayImproved coordination across programs and fundraisingImpact dashboards in place and used consistentlyReliable delivery against strategic prioritiesClear accountability structures that support sustained performanceMeasurable progress against defined annual KPIs across programs and community systemsWho We Are Looking ForYou are a thoughtful and experiencedsystems-oriented leader who understands that meaningful impact requires both empathy and discipline.You bring:712+ years of demonstrated leadership experienceExperience overseeing complex programs or multi-functional teamsExceptional written and verbal communication skills, with the ability to produce and elevate high-quality communications for diverse audiences (families, clinicians, funders, and board).Is a strong integrator who can connect strategy to day-to-day executionExperience in health, pediatric, research, or national nonprofit environments is strongly preferred.Clear communication and decision-making abilityYou are excited at the challenge of bringing structure and consistency to a growing organization while preserving its heart.Why This Role is So SpecialYou will help shape the next phase of growth for a nationally embedded pediatric health organization with deep clinical partnerships and a respected role in national and international research.This is an opportunity to strengthen the systems behind both immediate family support and long-term improvements in pediatric rheumatic disease care.A career at Cassie + Friends also means joining the supportive, welcoming team at Porte - our partner and certified Great Place to Work - as well as access to a number of benefits designed to help you thrive:Kickstart Mondays with coffee, treats + weekend banter.Weekly team fitness training to sweat & reset.Casual Fridays & Friday Happy Hour (rooftop edition when the sun decides to show up!).Comprehensive Extended Health and Dental Benefits Package4 weeks paid vacation and winter office closureA stocked office kitchen, great coffee, and healthy snacks for all-day fuelYear-round learning and development opportunitiesHow to ApplyPlease submit:A cover letter outlining why this role resonates with you and how your experience aligns with the responsibilities describedYour resume(Optional but encouraged) A brief example (12 paragraphs) of a system, program, or operational challenge you strengthened in a growing organizationApplications will be reviewed on a rolling basis. We encourage early submission.Please send materials to: with the subject line:Director, Programs, Impact & Community SystemsOnly candidates selected for interviews will be contacted.Equity, Accessibility + Inclusion StatementCassie + Friends is committed to building a team that reflects the diversity of the children, youth, and families we serve across Canada.We encourage applications from individuals of all backgrounds, including those with lived experience of chronic illness or disability, members of racialized communities, Indigenous peoples, 2SLGBTQIA+ individuals, and people from rural or underserved regions.Lived experience with childhood chronic illness personally or within your family is welcomed and valued, though not required.We are committed to creating an inclusive and accessible workplace. Accommodation is available upon request at any stage of the hiring process.