Job Title

COMPANY OVERVIEWThe Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJVs goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.ROLE SUMMARYPrairie Payments Joint Venture (PPJV) is undergoing a payments modernization initiative and knows that sensible processes are at the heart of a successful workflow. The Operations Specialist is experienced in payments services and processing and will be required to identify Operational Changes, define new processes that will help us streamline daily operations to ensure efficiency. The Operations Specialist needs to be comfortable communicating with people throughout the organization, able to solve problems, identify and ask questions to ensure there is clarity.All leading to identify and implement new ideas that will drive operational efficiencies and prepare support team for operational changes. Adept at estimating and managing time for a variety of tasks ensuring quality is not compromised. The Operations Specialist is a coordinator who has a strong sense of big-picture objectives and a sharp eye for detail. This Role will be responsible to create and conduct hand over presentations and promote collaboration with Stakeholders.They will be involved with Incident Management for major incidents to gather information to assist in resolution and to facilitate client and internal communications.KEY RESPONSIBILITIESLead business Incident Management activities, including trending and rootcause analysis of both major and minor incidents to identify patterns, systemic issues, and opportunities for operational improvementPrepare and deliver monthly stakeholder reports summarizing incident rootcause analyses and remediation progress, articulated in clear business terms to support informed decisionmakingTrack and monitor production defects, including associated workarounds, to assess their impact on operational efficiency and ensure alignment with Product teams through breakfix release cyclesIncident Management for Major Incidents and to support the Operations Team to resolve incidents that affect business as usual processingRecommend and implement new procedures for increasing the efficiency of day-to-day operationsUse change management process to introduce changes to organizational processes and toolsIdentifying operational requirements and opportunities for improvement using a lean management lensKnowledge in Payments: Wires, RTR, Bill Payments, e-transfers, Cheques and AFT (Automated funds transfer also known as Direct Deposit and or Pre Authorized Payments) is an assetDetermining appropriate methods to analyze operations, relevant information, and dataDocument findings; creating process diagrams, preparing reports, status updates and making and implementing recommendationsOperational Readiness transition of a new/changed process to the Operations TeamDeveloping new processes and procedures to enhance operationsWorking with managers and employees to implement changesTraining employees to use new systems or follow new processesDetermining the effectiveness of new processesMaintain communication with various operations managers, staff members, and vendors to ensure adherence to protocols across key touch pointsAssist the Senior Director and Manager, Service Delivery - in developing, planning, and coordinating operational activitiesCommunicate and coordinate with employees (including executive operations team) and vendorsAssist with the onboarding and training new employees to ensure that they adhere to standard operating proceduresWillingness to participate in Cross-Functional Training in the Operations DepartmentAll other duties as assignedKEY SKILLS AND EXPERIENCE REQUIREMENTSFive or more years of experience in an operational or similar roleUnderstanding of Payment Processing and ApplicationsStrong skills in Transformational change in operationsExperience in Change Management and Lean Processing skillsProficiency with Microsoft Excel and other productivity applications and platformsProven organizational skills, including time managementProject management experienceStrong analytical and problem-solving skillsSelf-sufficiency and an ability to work with minimal supervisionStrong verbal and written communication skillsAttention to detailExcellent listening, observing, and questioning skills.Familiarity with Payment Canada Rules and Standards is an assetTHE ENVIRONMENTPPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.Interested candidates are asked to submit a resume & cover letter by 11:59 PM onMarch 4, 2026.We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted.