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About Compugen Compugen is Canada''''s largest privatelyowned technology ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be humancentered and technologyenabled. Dreaming, designing, and delivering isnt just a mantra for usits a way of life. We believe technology is the conduit, but our people are the connection that truly makes the magic happen! Our Culture We are a humancentered culture where we prioritize your wellbeing and are invested in helping you reach your fullest potential. Were not only focused on achieving our goals were dedicated to helping you achieve yours. If youre relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work fulltime shifts, including weekends and evenings, is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problemsolving. Worksite: Hybrid, Surrey, BC Key Responsibilities Hardware Responsibility Management and operational support of all AudioCodes devices, SBA, Session Border Controllers, and all Analog Media Pack devices. Overall management and support of all conference room Polycom devices. Exchange Online Indepth knowledge of the Exchange Online admin portal and policies. Management and operational support of all user mailboxes, shared mailboxes, resource mailboxes, and contacts, including recovery of deleted mail and content searches. Management and support for all distribution groups. Management and support of all transport rules and requests for blocking of senders and domains from Cyber team. Management and operational support for online connectors. Management and support of mailbox hygiene (SPAM and other policy filters) as part of Microsoft Defender. Coordinating and working with Cyber Team on mailboxrelated cyber issues and inbound/outbound SMTP traffic. Microsoft Defender Management and operational support for security alerts, including blocking or allowing access for website URLs, IPs, and identities. Conducting Exchange message traces and review of quarantined emails. Management and upkeep of threat policies for antiphishing, antispam, antimalware, safe attachments, and safe links, and related tenant allow/block lists, DKIM, and other rules. Coordinating with Cyber and Network Team regarding the above. Endpoint Manager (Intune) Management and operational support of all mobile devices registered and enrolled in the customer environment. Management and operational support of conditional access policies, compliance policies, and configuration profiles related to iOS and Android devices. Management and support of all applications in Microsoft Endpoint Manager, creation, and monitoring of application protection policies and application configuration policies. Exchange on Premise Management and operational support of Exchange virtual servers and DAG, including monthly OS patches, quarterly CU/SU application patches, periodical health checks, and cluster witness server management. Creation and management of Exchange 2016 disaster recovery strategy on a yearly basis. Management and upkeep of certificates, ciphers, and client protocols for all Exchange servers. Management and upkeep of safe sender lists on the Exchange server in connection with email hygiene. Management and upkeep of email address policies, receive connectors, business app exchange relay, and send connectors support. Management and upkeep of current UM dial plans and autoattendants. Skype for Business on Prem Management and monitoring of physical PRI circuits in the communications room. Management and operational support of the virtual Skype for Business 2019 environment: 3 frontend servers, 2 database servers, and one edge server, including monthly OS patching and quarterly CU updates. Management and support of SFB dial plans, voice policies, voice routes, PSTN usage, and truck configurations. Support and upkeep of all Gas DID number ranges and Teams Voice intertruck ranges. Management and support of response groups and other SFB policies. Review and monitoring of Skype call quality. Migration of users from SFB to Teams. Management and operational support of the virtual Skype for Business 2015 environment in Willingdon Park and Price George Contact Centres, including monthly OS patching and quarterly CU updates. MS Teams Management and operational support of all voiceonly Teams users in the data centre. Management and operational support of all Teams Rooms devices. Creation and management of call queues and Teams autoattendants with Marie Lyons. Creation and management of Teams and channels. Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes. OneDrive & Office365 Management of OneDrive settings and configuration through the SharePoint Online portal. Creation and maintenance of DLP policies, eDiscovery requests, and retention policies in coordination with the electric team. Skills & Qualifications A Computer Science degree or equivalent in realworld experience. A superior knowledge of Microsoft Azure, O365, InTune, and cloud computing. Solid understanding of Exchange Online and hybrid setup. Experience with Skype 2019 and MSTeams, including migration. Good experience with PowerShell scripting for Active Directory and Exchange. Superior understanding of Windows10 and Windows Server20162022, with ability to analyze and troubleshoot complex problems. Indepth understanding of local and Azure AD infrastructure, DNS, DHCP, clustering services, Windows security, deployment services, DFS, and other Microsoft infrastructure services. Experience setting up and utilizing disaster recovery solutions; SRM experience is an asset. Good to have experience with SCCM. Excellent technical design and documentation skills, and ability to mentor team members and help design and build solutions. Strong understanding of backup and recovery processes and applications. Exchange2016/Online, Intune, collaboration tools, PowerShell scripting, SMTP, Active Directory handson architecture/design/implementation experience, and expertlevel Microsoft technologies (Exchange2016/Online, AD, DNS), mobile technologies (VMware Workspace One, Intune, etc.), scripting (PowerShell, automation), and Agile methodologies. Exposure to other infrastructure areas: Active Directory, VMware, NAS storage, backup & recovery, SQL Server, and more. Strong expertise and troubleshooting experience with SMTP, TCP/IP, DNS, and some network troubleshooting experience. Minimum 57 years of experience in system and collaboration applications, including telephony gateways. Certifications in MS technologies, ITIL, and IT project management desired. Preferred Experience Exposure to collaboration tools such as Skype/Teams, Enterprise Voice, and Enterprise. ITIL experience is preferred. Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the tableand we are taking deliberate action to make this a reality. #J-18808-Ljbffr