Job Title

Description About the role: We are seeking a Senior Manager of Software Engineering to lead a product engineering team within our IAA USA Operations (Ops) organization. This leader will deliver customer and business outcomes for USA Ops products while owning reliability and operability of businesscritical systems. You will drive application modernization across our .NET technology stack on the Azure ecosystem, including modern CI/CD and SRE practices, observability (OpenTelemetry), and data modernization with PostgreSQL. You will partner closely with Product, Architecture, Security, and Infrastructure to ensure services are scalable, secure, resilient, and continuously improving. What you will do: Lead and develop a team of software engineers responsible for building and operating services that power IAA Operations. Own delivery for Ops product roadmaps while improving reliability, operability, and timetomarket. Lead modernization of legacy .NET applications to cloudnative architectures (e.g., .NET Core/.NET, containerized services) in Azure. Drive data modernization and performance improvements, including PostgreSQL schema design, migrations, and operational best practices. Partner with Product to define crisp problem statements, acceptance criteria, and measurable outcomes; ensure engineering work aligns to value. Translate operational and product needs into prioritized engineering work with clear success metrics (outcomes, SLIs/SLOs, and cost targets). Drive DevOps excellence across the software delivery lifecycle: CI/CD, automated testing, infrastructure as code, securebydefault deployments, and progressive delivery (e.g., canary/bluegreen). Own operational excellence outcomes: availability, latency, throughput, reliability, cost efficiency, and reduction of toil through automation. Implement strong observability standards (metrics, logs, traces) and improve telemetrydriven decision making; champion OpenTelemetrybased instrumentation. Set clear team goals, operating cadence, and key metrics; communicate progress, risks, and tradeoffs to stakeholders and leadership. Coach engineers and managers (as applicable) in modern engineering practices, systems thinking, and pragmatic delivery; build a culture of learning and psychological safety. Improve security and compliance posture through DevSecOps practices: least privilege, secrets management, automated scanning, policyascode, and auditability. Manage crossteam dependencies and coordinate delivery for initiatives spanning multiple systems and partners. Core leadership accountabilities: Results & Impact Deliver results across multiple workstreams while maintaining a high bar for quality, reliability, and customer impact. Identify the highestleverage reliability and automation opportunities and refocus priorities when outcomes are not improving. Ownership & Decision Making Own incident outcomes within your domain and ensure durable fixes (rootcause elimination) rather than repeated firefighting. Make informed decisions by balancing technical detail with the broader business context; drive alignment across stakeholders. Operational Excellence Run strong operational cadences (oncall, incident management, release readiness, service reviews, capacity planning). Ensure documentation, runbooks, and operational readiness standards are consistently met. Strategy & Change Management Define and execute a reliability and DevOps/SRE maturity roadmap aligned to business goals and platform strategy. Introduce change thoughtfully and lead teams through ambiguity, modernization, and shifting priorities. Talent & Culture Hire, retain, and develop highperforming engineers; set clear expectations and actively manage performance. Set engineering standards for .NET (C#), API design, and data access patterns that balance speed, quality, and longterm maintainability. Promote Azurenative design (e.g., AKS/App Service/Functions, Key Vault, App Insights) and securebydefault architectures. Champion PostgreSQL operational excellence (performance tuning, migrations, backups/DR, and monitoring) in partnership with platform teams. Strong handson background with the .NET ecosystem (C#, .NET Core/.NET) and building modern APIs/services. Strong experience on Azure, including deploying and operating applications using services such as AKS or App Service, Azure Monitor/App Insights, Key, and networking fundamentals. Proven experience with application modernization (monolithtomodern patterns, dependency upgrades, cloud migrations) and database modernization with PostgreSQL. Foster a blameless, inclusive, hightrust culture focused on continuous improvement and customer outcomes. Craft Guide architectural and design discussions with an SRE mindset (resilience, operability, scalability, simplicity). Promote standards that reduce complexity and longterm maintenance cost. Qualifications: Experience modernizing enterprise .NET applications on Azure, including containerization and progressive delivery practices. Azure certifications (e.g., Azure Developer, Azure Solutions Architect) or equivalent demonstrated expertise. 10+ years of professional software engineering experience, with 3+ years in a peoplemanagement role leading engineering teams. Strong DevOps and SRE expertise, including oncall operations, incident management, and reliability engineering practices (SLIs/SLOs, error budgets). Handson experience with cloud and cloudnative systems (AWS, Azure, or GCP), including Kubernetes/container orchestration and service networking. Proficiency with CI/CD systems and release automation (e.g., GitHub Actions, Jenkins, GitLab CI, Argo CD) and strong SDLC governance. Experience building and operating observability stacks (metrics/logs/traces) and using them for troubleshooting and capacity/performance management; familiarity with OpenTelemetry strongly preferred. Strong communication skills able to write crisp narratives, drive alignment, and explain tradeoffs to both technical and nontechnical audiences. Ability to influence across teams and functions, manage dependencies, and deliver outcomes in a complex enterprise environment. Preferred qualifications: Experience with highscale, transactionheavy or missioncritical systems, including performance tuning and resilience testing. Experience with platform engineering, internal developer platforms, or developer enablement programs. Experience with observability tools such as Datadog, New Relic, Grafana/Prometheus, Splunk, or Honeycomb. Experience operating in regulated environments with strong audit and change management requirements. Exposure to cost optimization (FinOps) and capacity planning for cloud workloads. Employer IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leadingedge technology and focusing on innovation, IAAs unique platform facilitates the marketing and sale of totalloss, damaged and lowvalue vehicles. IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. EEO Information Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. #J-18808-Ljbffr