Job Title

CallTek is a global leader in whitelabel technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us! Key Responsibilities Daily duties will consist of taking phone calls from customers, gathering key information, and creating or updating tickets. Agent will monitor email and ticket board for any new or updated information and notify the correct parties as needed. Agent will perform Tier1 tasks such as voicemail password resets, extension name changes, simple programming changes, and basic troubleshooting for down systems/sites unable to call in/out. Agent will work with customer/techs on site to offer basic hardware troubleshooting and, if needed, perform remote desktop support via laptop. Agent must be able to work independently and be familiar with Mitel OnPrem products to fix/resolve all issues. Requirements Experience with the Mitel SX200 ICPMitel MiVoice Business (3300), Mitel MiVoice Office (400) is required, and PhoneSuite Voiceware is a plus, but is not required. Must be able to fully troubleshoot the onprem Mitel phone systems and remediate any issues without additional help. Benefits Competitive salary and benefits package Opportunity for growth and career development Training and support to enhance technical and customer service skills Work in a dynamic and multicultural environment Seniority level Entry level Employment type Contract Job function Engineering and Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr