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4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Collabera. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$24.00/hr - CA$25.00/hr Direct message the job poster from Collabera Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end Required desk side supportwill need to go to users desk and help them with issues at their desk Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50 Create knowledge-based articles as theyre intaking calls when they notice trends so that users can solve issues on their own in the future Types of problems: Contacting users Cleaning up disc space in supporting of Windows 11 migration Must Have: Clear communication Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system Ability to learn quickly Experience resolving minor security issues Experience in a customer support role Microsoft 365 Windows 10 SCCM Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Referrals increase your chances of interviewing at Collabera by 2x Sign in to set job alerts for Technical Support Specialist roles. Information Technology Support Specialist - Tier 1 Markham, Ontario, Canada $55,000.00-$60,000.00 4 days ago Technical Support Technician - Informational Technology, FT(J0625-0933) Junior Helpdesk Support Technician (Hybrid) Applications Support Intermediate Analyst Technical Support Analyst, Applications, Tangerine Richmond Hill, Ontario, Canada 3 weeks ago Endpoint Systems Support Analyst, Scotiabank Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr