Job Title

Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a persons health journey. Teladoc Health leverages more than two decades of expertise and datadriven insights to meet Canada''''s growing needs. Summary of Position We are seeking a seasoned Salesforce Software Developer (5+ years) to help evolve and expand a core Salesforce platform supporting the future of care delivery. You will build new capabilities while modernizing and strengthening existing Salesforce functionality as part of a small, fastmoving team backed by an established organization. You bring strong experience delivering Salesforce applications, a clear sense of ownership, and the ability to lead, learn, and adapt. Your initial focus will be enhancing a missioncritical Salesforce Service Cloud implementation that supports key care and customer workflows. From day one, you will have meaningful influence over what is built, how it is built, and how the platform scales. This work is highly visible and foundational to our growth. The technical challenges are significant, but the human impact is greater. What you build will directly shape how thousands of people experience accessible, highquality care across Canada. If you are excited to take on this challenge and make a meaningful difference, wed love hear from you even if you do not meet all the qualifications. Essential Duties and Responsibilities Design and deliver Salesforce capabilities using Apex, Lightning Web Components, Flows, Triggers, and SOQL/SOSL Own and evolve the Salesforce data model to support new features, integrations, reporting, and longterm scalability Extend and scale Service Cloud functionality including Case Management, OmniChannel routing, Knowledge, and Live Agent/Chat Design, implement, and maintain integrations between Salesforce and external systems Take endtoend ownership of features from design through testing, release, and production support Translate complex business requirements into clear technical designs and implementation plans Partner with Product, Operations, Clinical, and Engineering to shape solutions from requirements through delivery Contribute to platform standards, governance, and longterm technical direction Ensure code quality and platform health through code reviews, adherence to best practices, and sound technical judgment Establish patterns for incident response, rootcause analysis, and production support as the platform matures Maintain clear, pragmatic documentation covering architecture, data models, and integrations Qualifications Required: 5+ years of handson Salesforce development experience Advanced proficiency with Apex, Lightning Web Components, and Flows Strong experience designing Salesforce data models for complex workflows and integrations Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing) Experience building netnew functionality on an existing Salesforce platform Familiarity with Salesforce security and access models (profiles, permission sets, sharing rules) Ability to reason through data, system boundaries, and tradeoffs in ambiguous environments Strong communication skills and comfort collaborating across technical and nontechnical teams Strongly Preferred: Experience leading development of complex Salesforce domains or initiatives Handson experience with MuleSoft or similar middleware Experience with Agentforce (AI bots, agent assistance, automated routing and classification) Nice to Have: Background in healthcare, health technology, or regulated environments Familiarity with HL7 FHIR or other healthcare interoperability standards Experience with data migration Experience with Domain Driven Design to define complex business domains Experience setting up and troubleshooting Salesforce CI/CD pipelines using Git and the Salesforce CLI What We Offer Compensation: Enjoy a competitive salary package, yearly bonus, and full health benefits starting on Day 1 Flexible Work Arrangements: Enjoy remote work if you''''re outside the GTA, while those in the GTA have the advantage of working in our beautifully renovated office for 2 days between Tuesday to Thursday Retirement Support: We match 5% of your RRSP contributions for future planning Meaningful Technical Ownership: Take the lead on building core systems from the ground up your work wont be a small cog in a big machine Make an Impact: Contribute to tangible healthcare solutions. Your work will directly enhance the lives of Canadians Flexible Hours: We trust you to manage your schedule and deliver results Shape the Future: Join early, influence key product and cultural decisions, and help build something that matters What to Expect in the Hiring Process We value your time and aim to keep our process transparent and efficient. A real person reviews every application, and if theres a potential fit, heres what you can expect: A casual Teams call with one of our recruiters to learn more about you, your experience, and what you''''re looking for. Well also share details about the role, the team, and answer any questions you have Technical Interview with Hiring Team (90 minutes) A collaborative technical session with the hiring manager and team members. Youll discuss your experience in depth and work through realworld scenarios together to demonstrate problemsolving and design thinking. This is also your chance to learn more about the technical vision and ask questions about our stack, processes, and expectations Meet the Product Team (30 minutes) A conversation focused on how we work crossfunctionally and align on product goals. Youll get insight into how engineering and product collaborate and have an opportunity to ask questions about roadmap and priorities Leadership Interview (30 minutes) A final discussion with our VP of Commercial Strategy & Product to talk about culture, vision, and how youd contribute at a strategic level. Well share where the organization is headed and answer any questions about longterm impact and growth Note: In some cases, we may include an additional technical interview to help finalize our decision. At Teladoc Health Canada we thrive on difference and individuality. Teladoc Health Canada is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected] #J-18808-Ljbffr