Job Title

Collections Account Manager - Bilingual (Spanish) Join to apply for the Collections Account Manager - Bilingual (Spanish) role at Ritchie Bros. The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Bros. platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts Prioritizes collections of accounts within team Identifies process gaps and recommends solutions for improvements Problem solves a solution for early defaults and collapses and presents to management Responsible for reducing the collapse rate Track and report (excel and qualitative feedback) on work queue results Controls the negotiation with customers on payment timelines, partial payments, default fees, etc Responsible for operational issues Performs other duties as assigned Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios Professional level Spanish speaking Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement Strong communication skills listening to customers and understanding their situation Excellent phone etiquetteStrong written communication through email Excellent questioning and probing skills Seniority Level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Construction, Machinery Manufacturing, and Truck Transportation Location: Burnaby, British Columbia, Canada #J-18808-Ljbffr