Job Title

Collections Account Manager-Bilingual (Spanish) Join to apply for the Collections Account Manager-Bilingual (Spanish) role at Ritchie Bros. About Us RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides valueadded insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. About The Team As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us. Job Description The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Responsibilities Responsible for the earlystage collections on majority commercial and some consumer accounts Prioritizes collections of accounts within team Identifies process gaps and recommends solutions for improvements Problem solves a solution for early defaults and collapses and presents to management Responsible for reducing the collapse rate Track and report (Excel and qualitative feedback) on work queue results Controls negotiation with customers on payment timelines, partial payments, default fees, etc. Responsible for operational issues Performs other duties as assigned Qualifications 1 year minimum experience of collections experience in auto loans, commercial collections, and financial institutions portfolios Selfmotivated individual with initiative and flair for identifying process gaps or opportunities for improvement Strong communication skills listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning and probing skills Seniority level Entry level Employment type Fulltime Job function Sales and Business Development Industries Construction, Machinery Manufacturing, and Truck Transportation #J-18808-Ljbffr