Job Title

TLDR This role is for someone who: Loves keeping spreadsheets clean and accurate Notices small inconsistencies before others do Enjoys organizing systems and processes Communicates clearly and professionally Likes being the person who keeps everything running smoothly ABOUT US Were a fast-growing startup building an operating system and community for vacation rental managers across the U.S. 90 NPS 98% retention $0 $3M ARR in 15 months Profitable, growing, and expanding We move quickly but we value structure, clarity, and strong execution. ABOUT THE ROLE Were looking for a highly organized and dependable Operations & Systems Coordinator to support day-to-day business operations. Youll be the person who keeps our internal systems clean, our spreadsheets accurate, and our customer coordination smooth. This is not a bookkeeping role. It is not heavy finance. It is execution, organization, and systems ownership. WHAT YOULL DO Spreadsheets & Tracking Maintain and update Google Sheets used for customer tracking and internal workflows Ensure data accuracy and consistency Run basic filters, pivots, and lookups Flag discrepancies early Admin & Coordination Process contracts and plan changes Keep CRM and internal systems up to date Manage onboarding/offboarding checklists Track deadlines and ensure tasks are completed Systems & Tools Maintain CRM hygiene (HubSpot) Support light automations (Zapier, ClickUp) Monitor dashboards and flag issues Coordinate between teams when something needs attention Customer Communication Respond to operational questions in Slack Route issues to the right internal owner Follow up to ensure resolution Support webinar coordination and reminders WHAT SUCCESS LOOKS LIKE Within 90 days: Our tracking sheets are clean and reliable Internal systems reflect accurate, up-to-date information Slack messages are handled quickly and clearly Deadlines dont slip Small operational issues are caught early WHAT WERE LOOKING FOR 14 years in operations, admin, customer ops, or coordinator roles Strong Google Sheets skills High attention to detail Clear, professional written communication Strong follow-through Comfortable working in structured systems Startup experience is a plus, but not required. COMPENSATION ~$55,000 - 70,000 CAD Small equity position available