Job Title

Russell Tobins client is hiring a Merchant Retention Specialist in Toronto, ON Employment Type: Contract Location: Onsite - Toronto, ON CA Pay rate: $24-$26/hr Responsibilities: Deploy retention strategies to save at-risk merchants Collaborate cross-functionally to resolve escalations (commission rates, printer support, radius adjustments, promotional funding, and in-store operational needs) Equip teams with performance tracking tools to monitor program effectiveness Proactively identify and implement process improvements to increase merchant save rates and ROI Analyze data to uncover trends, identify churn risks, and drive measurable results Maintain organized documentation and clear communication across stakeholders Requirements: Strong written and verbal communication skills Analytical mindset with the ability to interpret data and inform strategic decisions Proficiency in Microsoft Word and Excel or Google Suite Proven ability to work independently without direct supervision Ability to thrive in fast-paced, ambiguous environments Customer-oriented approach with a proactive, solution-driven mindset Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.