Job Title

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, weve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, youll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, youre welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! Reference Number: 4275 Posted Date: Feb 18, 2026 Employment Type: Permanent Full Time Hours of Work: 7.5 hours per day - 5 day week (M-F) Work Arrangement: Hybrid 8 Salary Range: $116300.00 - $165000.00 Annually Position Highlights: As the IT Manager of Operations, Releases, and Sustainment Services, youll be accountable for core IT Service Management functions for Driver Licensing Applications. Youll manage a team of Developers, Business Systems Analysts, QA Analysts, and other technical specialists that provide production support and coordinate with other IT teams to plan and maintain stable day-to-day operations. This position is the leader responsible for ensuring the stability, security, and performance of the platforms our product teams rely on to deliver customer value. This role leads operational teams, governs environments, drives incident response, and partners with product, development, platform engineering, and security to ensure our applications run reliably at scale. This is a strategic leadership role for a modern IT professional who thrives at the intersection of technology, process, and cross team collaboration. Your key focus and deliverables: Delivering production support (e.g., Incident/ Problem/ Change/ Release Management) for Driver Licensing Applications; Consulting, communicating, and collaborating with various teams (IT, business, and third-party vendors) to ensure seamless integration of new solutions with timely and quality deliverables that meet or exceed performance levels for stable operations; Establishing key partnerships across the organization (e.g., executives, management, project teams, internal business and IT stakeholders, and external vendors); Ensuring development environments are well-managed, meet the needs of delivery teams, and comply with security and privacy standards and policies; Building, managing, and working with agile delivery teams to optimize our investment, and deliver quality and value to our business partners. Position Requirements : To make an immediate contribution in this critical role, youll have demonstrated experience: Managing the day-to-day operations of critical IT platforms, including monitoring production performance and availability, and managing incidents, changes, and releases; Leading and developing geographically dispersed technical teams; Working within complex technical and regulatory environments, including experience supporting or leading operational audits; Designing, building, and running digital products and services within ITIL service management frameworks and SDLC methodologies; Building strong working relationships and influencing decisions with product vendors, consulting partners, clients, and stakeholders. Your experience is complimented by an applicable technical and/or business certificate/diploma/degree and relevant certifications (e.g., CISM, ITIL, MCSE, PMP, Red Hat, Agile). This position may require you to qualify for security clearance from CSIS. Position Information : ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan. Three options of health and dental coverage. Two of those options fully paid by ICBC and with access to Flex credits. 100% employer paid life insurance, long term disability and travel insurance. Sick leave plan 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks. Additional optional insurance coverages. Only candidates legally entitled to work in Canada will be considered for this position. About us: At ICBC, its our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we''ve accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions. Hybrid 8 you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. #J-18808-Ljbffr