Job Title

About the job Who We Are Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity Were looking for a DevOps Engineer who can accelerate our delivery pipeline, strengthen our cloud automation practices, and ensure the reliability of our Customer Engagement Suite platform on Google Cloud. Youll work closely with Cloud Engineers, Data Engineers, and Architects to build and maintain CI/CD pipelines, infrastructure automation, observability tooling, and operational frameworks that support CCAI, Dialogflow, and related conversational AI services. This role is ideal for someone who thrives on automation, loves building scalable deployment systems, and enjoys enabling engineering teams to move faster with confidence. What Youll Do CI/CD & Automation Design, build, and maintain CI/CD pipelines using Cloud Build, GitHub Actions, or similar tools. Automate build, test, and deployment workflows for microservices, infrastructure, and data pipelines. Implement GitOps practices for environment consistency and deployment governance. Infrastructure & Cloud Operations Develop and maintain infrastructureascode using Terraform for GCP environments. Manage and optimize GCP services including Cloud Run, GKE, Cloud Functions, Pub/Sub, Cloud Storage, and VPC networking. Support the operational lifecycle of CCAI and Customer Engagement Suite workloads. Reliability & Observability Implement monitoring, logging, and alerting using Cloud Monitoring, Cloud Logging, and related tools. Build dashboards, SLOs, and automated health checks to ensure system reliability. Participate in incident response, rootcause analysis, and continuous improvement efforts. Security & Compliance Implement secure deployment practices, secrets management, and IAM best practices. Collaborate with security teams to ensure compliance with enterprise and regulatory standards. Automate vulnerability scanning, dependency checks, and policy enforcement. What You Bring Technical Skills Strong experience with Google Cloud Platform , including: Cloud Build, Artifact Registry, Secret Manager Cloud Run, GKE, Cloud Functions Pub/Sub, Cloud Storage, VPC networking Proficiency with Terraform and infrastructureascode workflows. Experience with CI/CD tools (Cloud Build, GitHub Actions, Jenkins, GitLab CI). Solid understanding of containerization (Docker) and Kubernetes operations. Familiarity with SRE principles, observability tooling, and operational best practices. Scripting or coding experience in Python , Bash , or Java . Soft Skills Strong collaboration skills and the ability to partner with engineering and architecture teams. A mindset focused on automation, reliability, and continuous improvement. Clear communication and a proactive approach to problemsolving. Nice to Have Experience supporting CCAI, Dialogflow, or other conversational AI platforms. Background in platform engineering or internal developer platform (IDP) work. Knowledge of service mesh, workload identity, or advanced GKE operations. Experience with incident management frameworks (SREstyle). Why Youll Love Working With Us Youll shape the deployment and operational backbone of our Customer Engagement Suite. Youll work with modern tooling, strong engineering partners, and a forwardlooking cloud strategy. Youll have room to innovate, automate, and influence engineering best practices. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.