Job Title

Toromont Cat Power Systems is looking for a Rental Account Manager to join our team! The primary focus for the Rental Account Manager is to be a first contact and front line interface between the Toromont CAT Rental Power team and our customers in the Toronto GTA region. To provide exceptional customer service and position Toromont CAT in the marketplace as a premiere supplier partner to our customers. Manage customer relationships and engage the internal team as required for the development and execution of business.As a Rental Account Manager, YOU will experience:Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Interface with Toromont CAT customers exemplifying behaviours that reflect Toromont CATs culture and values. Provide trusted advisor services to our customers to ensure that Toromont CAT is their first choice in services.Attend training and development programs as outlined in the Talent Management process, and as determined from time to time by management (may include sales training, technical training, skills training, etc.)Utilize planning tools and evaluate customer opportunities, marketplace opportunities and economic trends. Develop as a minimum a business plan and territory plan per year. In addition, as required develop and submit quarterly and/or weekly planning.Follow up on customer requirements and quotes. Develop response to customer needs and prepare quotes, technical submissions, etc. Engage the Management team as required to develop and execute the businessComplete administrative portion of the role including but not limited to Saleslink, IRS and other reporting to ensure good record keeping and providing enough information to allow management to make good business decisions.Review detailed specifications and tenders to determine the right product offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotesRespond to customer rental product inquiries in a timely manner to determine the appropriate actionsIdentify and proactively engage in product sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG and Industrial) or Product Support Account Manager (PSAM)Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and CaterpillarDevelop and maintain relationships with cross functional teams, branch support staff and engage them in activities to ensure proper alignment of goalsComplete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to dateProvide second line technical support for customers by working closely with Project Managers and PSSRParticipate in appropriate industry associations, training sessions, customer events, etc.Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performedParticipate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromonts Health and Safety Policy/Programs and best practicesMust-haves for this role:College Degree or equivalent industry experience5 years of rental and/or marketplace experience OR has been training through succession planning and talent management to take on an Account Management role.Knowledge of the Rental Power Industry is preferredComputer literate with proficiency in Microsoft ApplicationValid Passport andvalid Drivers License with a clean Drivers AbstractKey behaviours such as:Demonstrate an ability and willingness to plan and prepareDemonstrate and ability to develop rapport and relationshipsDemonstrate a nature of curiosity and good questioning and listeningDemonstrate an ability to overcome resistance and gain commitmentStrong communication skills to effectively interact across all levelsof the organization and our customersHigh aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programsSolution focused and customer centric with effective interpersonal and team building skillsSolid business and financial acumen with advanced understanding of business principles, company policies and objectivesWell-developed analytical, organizational andproblem solving skills with a high sense of urgencySelf-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environmentWilling and able to travel and work flexible hours in support of the business needsAbout Toromont Cat Power SystemsToromont Cat Power Systemsis an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division ofToromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control. #J-18808-Ljbffr