Job Title

About The Position Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Mobile Power Solutions offers a comprehensive suite of power solutions tailored for outdoor living. The portfolio encompasses cuttingedge solar panels and alternators for efficient power generation, advanced inverters and chargers for seamless power conversion, and a diverse range of lithium batteries for reliable energy storage. With these solutions, outdoor enthusiasts can enjoy peace of mind and unparalleled freedom during their adventures. We are on a journey of continuous growth now looking for our next star a passionate Electromechanical Support Specialist within our Engineering capability. This position reports to the Engineering Manager and will work in Victoria, BC. As an Electromechanical Support Specialist in the Engineering team, you will be our front line, interacting with Dometic''s customers, and providing enduser support to diagnose and resolve product and installation issues. This is an exciting opportunity to use your technical expertise in a fastpaced, customerfacing role. Your Main Responsibilities Conduct technical support and problem solving, primarily via telephone and email, directly with end users, diagnosing and resolving product and installation issues. Receive, investigate and process warranty claims, including maintaining and entering RMA data information in ERP, completing claim reports, and entering replacement orders. Create and maintain product documentation for both product installation and maintenance. Create knowledge base content and publish content as required. Provide technical content for website and other marketing material. Support product testing and evaluation. Assist in both mechanical and electrical product design. Work effectively within a small team while providing and maintaining the highest level of customer service to both internal and external customers. Provide general backup support for order entry and other customerrelated needs. What do we offer? You are offered an interesting role in a dynamic, fastpaced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company. Companypaid medical/dental/vision insurance Disability and AD&D insurance 15 days of starting annual vacation $150 annual health and wellness benefit Wellstocked onsite kitchen Employee discounts on our own products Company events Qualifications and Experience Diploma in Mechanical or Electrical Engineering, or equivalent knowledge and experience Knowledgeable in electrical power systems including batteries, converters, inverters and AC power, solar controllers, solar panels and wiring Experience with hand tools and common diagnostic equipment Minimum of 1 year experience in a fastpaced, highvolume workplace Skills, Competencies & Characteristics Strong customer service skills and problemsolving skills Ability to manage and prioritize a high volume of tasks Dometic''s Core Values To thrive and succeed in this role, you understand the importance of our core values Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things. Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick facetoface meeting as key to success as we become more productive and fastpaced in terms of problem solving, learning, crossfunctional collaboration, and not the least in a way to have fun at work! Are you our next star? Then we would love to see your application. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us! Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr