Job Title

About Flight Centre Travel Group Flight Centre Travel Group (FCTG) is one of the worlds largest travel retailers and corporate travel managers. With headquarters in Brisbane, Australia, the company operates in 23 countries and serves more than 90 countries through a global network of company-owned businesses and independent licensees. FCTGs purpose is to open up the world for those who want to see and it is committed to offering travelers extraordinary experiences. About the Role We are seeking an experienced Salesforce Sr. Solution Architect to join our global technology team. The role is instrumental in architecting and designing innovative solutions on our Salesforce platform, driving digital transformation and enhancing customer experiences across our travel ecosystem. Key Responsibilities Own the endtoend solution architecture for Salesforce applications across Sales, Service, Experience and Platform capabilities. Design scalable, secure and resilient Salesforce solutions using Apex, Lightning Web Components, Flows, and Salesforce APIs. Define architectural patterns and standards aligned with Salesforce best practices and enterprise principles. Translate complex business, functional and nonfunctional requirements into clear solution designs. Lead design discussions and architecture reviews with business stakeholders, product teams, developers and external partners. Drive the introduction and adoption of Einstein, Agentforce and AIenabled capabilities into platform solutions where they deliver measurable value. Platform Architecture, Governance & Quality Ensure solutions meet performance, scalability, security and compliance requirements across regions and orgs. Define and enforce governorlimitaware design patterns, security models and data access strategies. Review and approve technical designs and key implementation decisions. Establish architectural guardrails to balance speed of delivery with longterm maintainability. Partner with development leads to ensure quality, testability and operational readiness. Design Salesforcecentric integration architectures with internal and external systems using established patterns. Define systemtosystem communication models, including APIled integrations, eventdriven integrations and nearrealtime or batch data synchronization. Provide architectural oversight for data models, data flows, validation and data quality across the ecosystem. Collaborate with enterprise and integration architects to ensure alignment with the broader technology landscape. Delivery Enablement & Technical Leadership Partner with the Product Owner to shape solutions that meet business objectives while remaining scalable and sustainable. Provide technical leadership and guidance to Salesforce developers and delivery teams. Act as the escalation point for complex technical and architectural decisions. Support delivery teams through design clarification, tradeoff analysis and solution optimisation. Enable consistent delivery through reusable patterns, reference architectures and shared components. DevOps, Environments & Release Strategy Define and support environment strategies, deployment models and CI/CD best practices for Salesforce. Ensure solutions align with established DevOps pipelines, version control standards and change management processes. Partner with release management to reduce deployment risk and improve release velocity across environments. Stay current with Salesforce releases, roadmap changes and emerging platform capabilities. Continuously assess and improve platform architecture to reduce technical debt and improve agility. Proactively identify opportunities to leverage AI, automation and platform enhancements to increase productivity and business value. Influence platform strategy by identifying gaps, risks and futurestate improvements. Architecture Documentation & Deliverables Solution Architecture Diagrams: Endtoend view of components, integrations and data flows. Integration and Data Flow Designs: Systemtosystem flows, integration patterns, event models and data ownership definitions. Architecture Decision Records/Log: Documented design decisions, alternatives and rationale. Nonfunctional Requirements: Performance, scalability, security, availability, compliance and data residency. Architecture Principles, Standards & Guardrails: Declarative vs code rules, integration standards and security patterns. Reference Architectures & Reusable Patterns: Approved solution patterns for accelerated delivery. Security & Access Model Design: Role hierarchy, sharing model, permission set strategy and data access controls. Integration Inventory & API Contracts: Catalogue of integrations, payload schemas, authentication models, SLAs and versioning. Environment, Deployment & Release Strategy Inputs: Purpose, sequencing, CI/CD alignment and release risk mitigation. FutureState Architecture & Technical Debt Register: Targetstate designs, gaps, risks and remediation path. Contribute to a safe, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive. Experience & Qualifications Bachelors degree in a related field is desirable but not mandatory. Equivalently practical experience designing and delivering enterprise Salesforce solutions may be considered in lieu of formal education or certifications. Salesforce Certifications (Required): Salesforce Certified Platform Developer I Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Platform App Builder Salesforce Certified AI Associate Preferred Certifications: Salesforce Certified Platform Developer II Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce Certified AI Specialist At least two certifications from the Salesforce Architect Path (e.g., Integration Architecture Designer, Data Architecture Designer, Sharing & Visibility Designer). Formal or practical training in distributed systems & integration patterns, API design, identity & security concepts and architecture frameworks such as TOGAF or C4 model. 10+ years of project experience in a handson solution and architecture design role. Experience with Sales, Service, OmniChannel, Service Cloud Voice, Data Cloud and integration patterns. Strong knowledge of Salesforce outofthebox functionality, security and best practices. Firm understanding of objectoriented techniques and SDLC within Agile/Scrum teams. Experience with DevOpsenabled Salesforce teams and AI (LLM, Generative, Agentic). Experience in the travel industry is an asset but not required. Benefits & Perks FCTG offers a comprehensive benefits package and a culture that encourages learning, collaboration and personal growth. Generous paid time off policy. Health & Wellness Programs & Employee Financial Wellness services. Group benefits including extended health care, dental and vision, genderaffirming care and fertility care. Life, AD&D, critical illness and longterm disability insurance. Employee Assistance Program. RRSP/RPP with matching. Tuition Reimbursement Program. Employee Share Plan with company match. Global career opportunities across our brands and businesses. Salary Annual salary range: $159,000 $168,000 (base salary depends on experience, location and job requirements). Additional Information We welcome applications from candidates with diverse experiences and are committed to providing a barrierfree recruitment process. Accommodation requests are welcome to make our hiring and onboarding experience as accessible as possible. As part of our recruitment process, AI tools may assist in screening and assessment; final hiring decisions are made by our recruitment team and hiring managers. Applications close: 20 Mar 2026 Pacific Daylight Time. Company Recognition Travel Weekly Magellan Awards: Silver Winner (2023) GBTA WINiT Top 50 Award Recipients (20182025) CHHR: 5Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (202325) Newsweek: Americas Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) #J-18808-Ljbffr