Job Title

We are seeking a senior loyalty strategy and innovation leader to act as a growth catalyst for our Customer Engagement & Loyalty Consulting Practice. This role is designed for a proven expert with deep experience architecting loyalty solutions that inspire clients, excite customers, and drive measurable business impact across multiple retail sectors. This role is built for an expert who understands the mechanics, drivers, and strategic levers that make loyalty programs successful, paired with a strong point of view on how loyalty is evolving, and the understanding of how shifting markets, customer behaviours, and competitive dynamics are redefining the role of loyalty. Internal title: Sr. Director, Strategic Advisory Job Requirements 10+ years of experience in customer engagement and loyalty strategy Proven track record in designing and evolving loyalty programs, with deep understanding of behavioural drivers, loyalty mechanics, operations, and economics Demonstrated success leading new client pursuits, proposal, and executive level pitches Strong ability to connect customer strategy to business outcomes, and commercial impact Experience working across multidisciplinary teams and integrating multiple capabilities into cohesive solutions Executive presence, strong storytelling skills, trusted advisor rapport Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization. Job Responsibilities Client Growth & Solution Architecture Lead client expansion opportunities as a senior loyalty strategist, partnering closely with Business Development to shape the opportunity and solution Translate client business challenges, customer insights, and market dynamics into relevant, differentiated customer engagement and loyalty strategies Bring a strong point of view on evolving market dynamics and customer behaviour into solution design to ensure relevancy for clients, differentiation against competitors, and future ready. Architect winning loyalty solution proposals, collaborating with cross-functional practices to ensure the integration of innovative thinking across Bond solutions Apply innovation thoughtfully, balancing creativity with operational feasibility and scalability Proposal Development & Client Pitches Lead proposal strategy, narrative development, and solution design for new customer engagement opportunities Own the strategic storyline in RFPs and client pitches, ensuring clarity, differentiation, credibility, and executive relevance Act as a senior practitioner and trusted advisor in client pitch environments, articulating complex ideas with confidence and credibility Go-to-Market & Marketing Enablement Lead marketing enablement efforts related to customer engagement and loyalty, including POVs, case studies, and pitch material Partner with Practice leads to enhance solution frameworks and new solutioning opportunities Partner with marketing stakeholders to refine and activate the Practices go-to-market strategy representative of our expertise and offerings Selective Delivery Leadership Handson leadership for complex loyalty and customer engagement design solutions Lead strategic vision and delivery execution, building client trust Act as a senior advisor throughout delivery, supporting delivery teams through highcomplexity design phases ensuring strategic integrity, and quality Job Benefits Compensation : The expected base salary compensation for this role is $149,550 to $192,250 CAD annually. Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted. Vacancy Type: This posting is for a newly created vacancy within Bond. The actual base salary compensation will vary depending on local market conditions, geography, and relevant jobrelated factors such as skills, qualifications, experience, and education/training. At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your wellbeing and keep you meaningfully connected: Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. Moments that matter: Social events like F1rst Thursdays, KickOff gatherings, and holiday parties make it easy to build relationships and have fun. Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family all available from your first day. Future-focused: Retirement planning assistance with company matching. Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. Celebrating your impact: Recognition programs for individual and team achievements, peernominated awards, and service anniversaries. #J-18808-Ljbffr