Job Title

Director of Operations (DOO) Posting Date: February 19, 2026 Apply Before: March 19, 2026 Job Schedule: Full-time employee Locations: Edmonton, AB, Canada and Hybrid Category Type: Post-secondary sector Position Type: Director of Operations, Non-Academic Staff Association About the Union NASA represents over 6,000 support staff at the University of Alberta. The work that NASA members do reflects the diversity of the University of Albertathere are building service workers, library personnel, administrative and clerical personnel, tradespeople, researchers, lab assistants, computer technicians, hospital staff, engineers, and Protective Services. The work NASA members do is what makes the university work. NASA is an open, democratic organization controlled directly by our members, who elect an Executive Board. Under the direction of the elected executive, NASA staff, including the Director of Operations, manage the day-to-day operations of the union. We negotiate a collective agreement with the university that is ratified by its members and represents all support staff to ensure the university complies with the agreement and treats its workers fairly. While all employees benefit from the collective agreement and this representation, and therefore pay monthly dues to NASA, it is up to the individual to decide if they want to become an active member. Position Summary The Director of Operations is a senior leadership position responsible for overseeing the unions internal operations, administrative systems, and organizational infrastructure. This role ensures the union operates effectively, transparently, and in compliance with Alberta and Canadas labour legislation, publicsector accountability requirements, and the unions bylaws. The Director of Operations works closely with staff and elected committee leaders to support collective bargaining, contract enforcement, grievance administration, and member representation within a research university environment. The responsibilities as outlined in this posting are comprehensive but nonexhaustive. The Director of Operations may be responsible for other duties as they arise and are requested by the Executive Board. Key Responsibilities Organizational & Operational Leadership Oversee day-to-day operations of the union office(s), ensuring effective workflows, internal controls, and service to members Develop, implement, and maintain operational policies and procedures consistent with union governance and publicsector best practices Support strategic and longterm planning initiatives approved by elected leadership Financial Management & Public Accountability Collaborate with leadership and finance staff on annual budgets, financial forecasting, and fiscal oversight Ensure compliance with financial reporting, audit requirements, and internal financial controls Oversee contracts with vendors, consultants, and legal counsel Human Resources & Staff Administration Supervise operations and administrative staff; support recruitment, onboarding, performance management, and professional development Ensure HR practices comply with Alberta employment legislation and any applicable staff collective agreements Foster a respectful, inclusive, and collaborative workplace culture aligned with union values Governance & Democratic Processes Provide operational and analytical support to elected officers, the Executive Board, and committees Assist with planning and execution of membership meetings, elections, and ratification votes Support transparent, accessible, and democratic decisionmaking processes Technology, Data & Systems Oversee membership databases, dues systems, grievance tracking, and internal communications platforms Ensure a high standard of data integrity, reporting, and cybersecurity practices Ensure compliance with records retention and privacy obligations, including the Access to Information Act (ATIA) and Protection of Privacy Act (POPA) legislation Labour Relations & HigherEducation Support Support operational needs related to collective bargaining, contract administration, and grievance and arbitration processes Coordinate logistics for bargaining teams, member mobilizations, and campuswide initiatives Maintain awareness of labour relations trends affecting nonacademic staff at Canadian postsecondary institutions and beyond Compliance & Risk Management Ensure organizational compliance with applicable legislation, including Albertas Labour Relations Code , Employment Standards Code , Occupational Health and Safety Act , and relevant provisions of the PostSecondary Learning Act Support compliance with union reporting and governance obligations Identify operational risks and implement mitigation strategies Qualifications Required Bachelors degree or equivalent professional experience 10 or more years of experience in operations, administration, or organizational management Experience working in a union, postsecondary, or publicsector environment Strong understanding of publicsector labour relations and democratic governance Demonstrated ability to manage staff, budgets, and complex organizational systems Demonstrated experience in union member organizing, mobilization, and campaign development Preferred Experience negotiating collective bargaining agreements Frenchlanguage proficiency Experience in building coalitions and working within social movements Experience with modernizing administrative and operational systems within a memberdriven organization Familiarity with digital organizing tools and platforms and using those tools to build engagement Knowledge of Alberta and Canadian labour and employment law Experience supporting elected leadership in memberdriven organizations Core Competencies Commitment to public postsecondary education and workers rights High standards of integrity, transparency, and accountability Leading change, experimenting with new tools, and improving processes to better serve staff Ability to work collaboratively with elected leaders, staff, and diverse campus stakeholders Innovation and adaptability Strong organizational, communication, and problemsolving skills Compensation & Benefits Starting salary: $145,000 or commensurate with experience Comprehensive benefits package, which includes extended health and dental coverage, pension or retirement plan, paid leave, and professional development opportunities How to Apply Please submit a rsum and cover letter outlining your qualifications and interest to: [email protected] Interviews are planned for March 23rd. Please indicate your availability and whether any accommodations are needed. Shortlisted candidates will be asked to return for a meet and greet with NASA staff on March 31. NASA is an equal opportunity employer and encourages applications from women, Indigenous peoples, racialized communities, persons with disabilities, LGBTQ2S+ individuals, and other equitydeserving groups. #J-18808-Ljbffr