Job Title

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. In this role, a typical day may look like: Engage customers in daytoday advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and noncash transactions; resolve critical issues and report nonstandard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD''''s Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements: High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent postappointment within 6 months PostSecondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and Internet Knowledge of banking solutions and processes to advise customers A selfstarter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent, and effective influencer with cando attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner Who We Are: TD is one of the world''''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental wellbeing goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role. Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! #J-18808-Ljbffr