Job Title

Job Description Digital Automation Technician / Specialist, Automation Systems This position is based in Woodstock, ON *********. The Service Advantage Digital Automation Technician works within a designated Service Advantage Partner location as a resident onsite Service Technician. The Technician services and repairs a variety of Partnersold equipment at customer locations. The role involves performing robotic, workstation, and Partner Structure preventative and breakfix maintenance while managing priorities across all daily activities. The Technician demonstrates technical expertise and provides a full range of servicing and repair in accordance with Partneragreed Standard Operating Procedures. Working with the Partner Support team, the Technician proactively identifies issues impacting operations and addresses them during planned downtime windows. The overall job function is to support automation systems as a frontline technician. Job Duties And Responsibilities Performs repair of automation equipment, Bots, or systems by utilizing specific mechanical, electronic, electromechanical, and robotics skills. Demonstrates a high level of proficiency in their area of expertise and takes on a lead/coordinator role as needed. Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems. Performs automation system triage, addresses hardware failures, and resolves system issues. Diagnoses problems using repair manuals or parts catalogs as necessary; utilizes hand tools, power tools, hoists, and other equipment. As a specialist, provides 2nd level technical support to other technicians. Identifies repair needs to eliminate ongoing and future failures. Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement. Responsible for achieving customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance. Documents maintenance activities utilizing clients Maintenance Management System. Performs preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspecting, cleaning, and repair. Provides Partner level direct communications and interaction. Completes technical training on equipment as required. Demonstrates required digital competencies associated with assigned products and level assignments. Completes technical training on assigned automation systems. Reviews all technical information about supported products, including new and updated information as it becomes available. Performs all safety procedures and follows established safety guidelines including lockout/tagout. Required to perform other duties related to Partner Support as assigned. Qualifications Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields. Candidate must have a valid G drivers license and own vehicle. Serves as a role model and always exhibits professional appearance and behavior, even under the most difficult situations. Experience and proficiency in the following areas: Automated systems and softwarebased controls. Electrical and electronic principles. Technical skills including familiarity with Linux, Java, XML, SQL, and database administration. Blueprint and electrical schematic interpretation. Knowledge of CMMS (Computerized Maintenance Management System) programs. Preventative maintenance procedures. Industrial PC literacy. Preferred Qualifications Degree from a vocational school or college with a focus in the Robotics, Mechanical, or Electronics fields. Demonstrated ability to multitask and prioritize many different projects and workloads. Ability to work independently. A high degree of physical dexterity. Ability to communicate effectively, written and verbally, with peers, management, contractors, and vendors. Must be highly selfmotivated and customercentric. Skills Requires excellent working knowledge of electromechanical devices and electronics. Requires expert knowledge of assigned equipment. Skilled methodical approach to problem resolution. Possesses strong interpersonal and verbal communication skills. Excellent customer service skills to include feedback ensuring high customer satisfaction. Skilled ability to read and comprehend written technical information in the form of service manuals, parts catalogs, and technical publications. Working Conditions, Mental And Physical Demands Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise. Physical requirements: Must be comfortable working occasionally in limited space areas. Physically dexterous, able to be agile. Working in areas with robotic corridors and narrow walkways. Variable shifts may be required to meet Partners needs as encountered/defined, and overtime may be required. Requires regular use of various hand and power tools. May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. Overnight travel may be required to attend, or in some cases provide, training for vendorspecific equipment and devices. Requires travel to the U.S. for training purposes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customerobsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive a highperformance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purposedriven and passionate team, come create with us, and help drive our highperformance culture of excellence into tomorrow. Invest In Yourself At Ricoh, you can: Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canadas Retirement plan, with company matching contributions. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. #J-18808-Ljbffr