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Application Support Specialist Vernon, British Columbia Our Application Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both people and operational excellence , they play a vital role in supporting Tolkos Sales, Marketing, and Logistics teams. If youre ready for the perfect blend of innovation and impact, read on to learn more! Were looking for an Application Support Specialist to join our head office in Vernon, British Columbia . Here, youll be part of Tolkos corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources. Our ideal candidate has the following qualifications: 3+ years experience in customer service and application or systems support in a support role or equivalent. Demonstrated understanding of ITIL Procedures, including incident, problem, and change management. Proven client/customer support experience in a medium to large business environment. Broad-based business skills and acumen. Strong understanding of business concepts and processes , combined with technical systems experience . Experience with finance, work management, inventory, order to cash , and customer relationship processes. Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics, Dynamics 365, or JDE is an asset. Self-starter with a solution-focused, creative and collaborative approach. Strong verbal and written communication skills . Commitment to integrity and managing sensitive information with discretion. In this role, you will: Manage tier 2 Incident and Service Requests for Tolkos Sales, Marketing, and Logistics teams using Dynamics AX. Manage tier 2 Incident and Service Requests for Tolko''''s Finance, Procurement and Maintenance teams using JD Edwards. Coordinate support from internal resources, package vendors, and consultants. Resolve technical and business operations issues using diagnostic tools and request tracking systems. Provide remote, in-person, and hands-on desktop assistance . Communicate issue resolution and status updates to stakeholders. Identify solutions and contribute to process and procedure documentation . Offer functional training and quality assurance testing. Support reporting and maximize effective use of resources and system capabilities. Bring your ideas, changes, and improvements to Application Support in order to: Implement and maintain effective support processes to ensure timely issue resolution and process improvement. Develop and maintain documentation for incident tracking and solutions. Assist in maximizing the strategic use of system capabilities and the application support function. So, whats in it for you? Youll take on an exciting new challenge with supportive team members . Youll earn a competitive salary based on your skills and experience . The expected base salary range for this position is $60,000 to $80,000 per year. You will be eligible to participate in Tolkos bonus program . You may also be eligible for relocation support including community connections so you can live (and play) where you work. Youll be eligible for excellent benefits and access to our retirement plans , so you dont have to choose between your bottom line and your wellbeing or your future. Youll be supported in continued development through on-the-job and classroom training and reimbursement of tuition and membership fees. Youll be part of a positive, innovative, and inclusive work environment . If you want to work in a sustainable, future focused industry , there is no better place than Tolko . Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations. We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers. About the North Okanagan Valley The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce whatever your pleasure, youll find it here. Watch this video to learn about the region and find out why life is better here. To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolkos job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers. #J-18808-Ljbffr