Job Title

Overview JOB DESCRIPTION. The market leader. The premier provider. The best in the business. At Citco, weve been the front-runner in our field since 1948, guiding innovation and expansion across asset classes and geographies. From serving hedge funds to all alternatives, corporations and private clients, we continue to strive for top performance. Welcome to Citco. About The Team & Business Line Fund Administration is Citcos core business, and our alternative asset and accounting service is one of the industrys most respected. Our investment in learning and technology solutions equips our people to deliver a seamless client experience. Responsibilities You will ensure SLAs are met by monitoring and prioritizing tasks/activities Strong grasp and adherence to Citco workflows, policies and procedures Take a more senior role in the team by assisting team members in handling and prioritizing their workload Communicate effectively with supervisor and manager regarding any escalations or development areas for junior staff Provide timely and accurate approvals (Receipts/Payments/Moxie emails) Business, Technical And Commercial Awareness Strong technical knowledge and ability to effectively answer team members questions Further knowledge by becoming a SME within the team for example: Moxie/AXI/ECM/SSC/Treasury Monitor new processes and procedures to ensure accuracy and efficiency Gain full understanding of processes and procedures and sharing them with the team Provide constructive feedback on processes and procedures and identify areas of possible improvements Quality And Risk Control Manage and understand all systems used on the team Ability to understand delays and past due items and take action to reduce them to meet desired targets Review and approve work ensuring 100% accuracy (Receipts/Payments/Moxie emails) Problem Solving analyze problems and provide possible solutions Escalation raise potential issues to the manager/supervisor. Offer support to the teams when necessary. Identify and understand the cause of escalated issues, and present the issue along with a solution Client Service Demonstrate a full understanding of all deliverables and timing Daily monitoring of ECM/AXI queues to ensure expectations are met Daily monitoring of Moxie queues to ensure 95100% SLA is met Ensure AXI on hold receipt queue is monitored and cleared daily Ensure Moxie approval queue is monitored and cleared daily Teamwork & Collaboration Assist supervisor in daily monitoring of team workload Assist manager and supervisor in training of new and existing team members and identify areas for development Cross-train and become familiar with funds on other teams to assist during peak periods and absences Contribute to team meetings and huddles, including chairing, taking minutes and setting agenda topics Drive For Results And Lead By Example Be proactive to ensure tasks are completed efficiently; follow up with teams on launches or capital calls Take initiative to identify gaps or improvements in policies, processes and procedures and drive change Maintain a positive attitude and adhere to Company Code of Conduct and policies Take ownership of issues from start to finish, including distribution of deliverables and engagement of internal and external partners Qualifications About You: You have a minimum of 2-4 years of recent or relevant KYC/AML experience with a financial institution, law firm, or other regulated environment Knowledge of KYC/AML industry tools and vendor products Strong analytical and investigative skills and ability to operate at a strategic level Excellent verbal and written communication skills ACAMS is considered an asset Salary Range CAD 62,000 - CAD 72,000 Our Benefits Your well-being is of paramount importance to us. We provide a range of benefits, training and education support, and flexible working arrangements. Ask us about specific benefits in your location. We embrace diversity and prioritize hiring people from diverse backgrounds. Our inclusive culture fosters innovation and mutual respect. Citco welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. #J-18808-Ljbffr