Job Title

Director of Store Operations - FUTURE OPPORTUNITIES Fulltime Eataly is the worlds largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme but all with the same aim for our guests to: SHOP a selection of highquality Italian, local and homemade products LEARN through our classes and our teams product knowledge If you are interested in joining our team and can be flexible with your job search timeline, wed be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America. The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eatalys mission. Reports directly to the VP of Operations and directly manages the stores leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals. Responsibilities Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives Directs the store strategy and oversees daytoday operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards Establishes and monitors KPIs to measure and improve store performance Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives Serves as the final decisionmaking point of contact in addressing problems related to the store Motivates, inspires, and develops team through setting clear expectations and leading by example Partners with HR to be actively involved in hiring, performance reviews, and terminations Represents the store to the community and guests Performs other duties as required or assigned Qualifications Bachelors Degree 8+ years of management experience in a high volume, fastpaced restaurant and/or retail environment Passion for Italian food and hospitality Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook Exceptional communication, leadership, motivational, and teambuilding skills Demonstrated problemsolving, organizational, analytical, and business management skills Experience with Italian cuisine and wine highly preferred Benefits and Perks Paid Time Off RRSP with company match Free family meal daily Discounts at Eataly Classes on products and Italian cuisine and more! Eataly is an equal employment opportunity employer. It is the Companys policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eatalys policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. #J-18808-Ljbffr