Job Title

Real Food for Real Kids, 115 Saulter St. South, Toronto, Ontario, CanadaJob DescriptionPosted Tuesday, February 10, 2026 at 5:00 a.m.Client Experience ManagerDepartment: Client ExperienceReports To: Director of Client Experience & GrowthDirect Reports: Team of Client Experience CoordinatorsWorks Closely With: Client Experience Managers, Operations, Finance, ClientsJob Status: Full Time, Permanent, SalariedWork Hours: MondayFriday, 9:00 a.m.5:00 p.m., with flexibility as required for evening eventsWork Location: Hybrid - onsite 3+ days/week, with regular onsite collaboration at RFRK facilities and client visitsCompensation: $70,000-$80,000 per year (dependant on experience)About Real Food For Real Kids:Real Food for Real Kids (RFRK) is a growing company on a mission to make real food the standard rather than the exception.A multiple awardwinning company recognized for excellence and innovation, were a leading healthy catering company for childcare centres, schools and camps. RFRK proudly serves nutritious meals and snacks to thousands of children throughout the Greater Toronto & Hamilton Area every day. Were wellpoised for growth into new markets and planning for significant expansion over the coming years.Our Client Experience team is looking for a fantastic person to join us as a Client Experience Manager. If you like the sound of us so far, keep reading to see if you have the experience and skills needed for this rewarding role!The PositionThe Client Experience Manager is a relationshipdriven leader focused on helping clients experience a seamless catering experience. Reporting to the Director of Client Strategy & Growth and partnering closely with other Client Experience Managers, you ensure every client feels supported, heard, and set up for longterm customer success. You lead and develop a highperforming team that consistently improves client satisfaction, engagement, and retention. You also serve as the voice of the customer internally translating client needs into clear insights, advocating for the best client experience, and collaborating with internal operations teams to implement solutions that strengthen both customer outcomes and operational efficiency.Client Experience ManagementLead a highperforming Client Experience team dedicated to delivering outstanding service, communication, and problem resolution, with ownership over complex escalationsMaintain RFRKs Client Experience Philosophy, ensuring a consistent, valuesdriven experience across all touchpoints.Engage with clients direct ownership of key strategic accounts.Manage proactive client engagement programs, onboarding frameworks, and satisfaction measurement systemsSupport Director with departmental budgeting.Client Experience Strategy & OptimizationOwn and drive the client experience strategy, ensuring alignment with business priorities, growth objectives, and client needs.Lead initiatives to optimize the endtoend client journey by identifying inefficiencies, reducing friction, and improving consistency across touchpoints.Translate client insights, data, and performance metrics into actionable strategies, roadmaps, and measurable outcomes.Lead crossfunctional CX projects from concept through delivery, including scoping, prioritization, execution, and postimplementation evaluation.Ensure team members are equipped with the training, systems, and tools needed for exceptional service delivery.Build, mentor, and empower the team to deliver measurable outcomes and embody RFRKs values.Accountable for managing team structure and ongoing resourcing plans, including talent development and succession planning.Set and track clear team and individual goals; ensure alignment with company priorities.Foster collaboration, accountability, and innovation within the department.Champion inclusion, engagement, and professional development for all team members.Lead through transparency, communication, and trust, inspiring others to thrive in a fastpaced, missiondriven environment.About YouMust-havesCollege diploma or bachelors degreeMinimum 2 years experience leading customer success teamsProven account management or B2B sales experienceExperience with CRM platforms (e.g., HubSpot, Salesforce, Monday.com)Exceptional communicator written, verbal, and visual with influence across teams and amongst clients.Early Childhood Education and Childcare Management experience is a plusSkills & Personal AttributesCreative and solutionsoriented with a bias for action and measurable results.Passionate about food, health, and making a meaningful community impact.Flexible, resilient, and motivated to thrive in a fastpaced, growthoriented environment.Working at RFRK comes with other perks too:Benefits & Savings ProgramsEmployee Savings Program (RRSP and RESP Matching)ProfitSharing ProgramEmployee & Family Assistance ProgramWellness Spending AccountTime OffBegin with three weeks of vacation and unlock additional weeks as you achieve service milestones8 paid sick and wellness days per year$500 each year towards professional developmentThis position is being advertised because the role is currently vacant and requires staffing. As required under Ontarios employmentstandards regulations, this publicly advertised posting is for an existing vacancy. Interested applicants are welcome to submit their application for consideration.To apply, please upload your rsum and cover letter, including salary expectations, explaining why youd be a great fit for this role. Please note: We strongly encourage applicants to submit a cover letter when applying for this role. If you meet almost all of the requirements and are not sure if you should apply, apply anyway! We may see something special in your application that sets you apart from the rest.Real Food for Real Kids is an equal opportunity employer. We value diversity and inclusion in our workplace and at all levels of our organization. We strongly encourage applications from diverse backgrounds and communities.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.No phone calls, emails or drop in visits, please. Well contact applicants who fit the bill, and invite them in for an interview.We appreciate the interest from the Staffing industry; however respectfully request no calls or unsolicited resumes from Agencies.Please note: As part of our recruitment process, we use automated tools and artificial intelligence technologies to assist with application review. These tools are used to support, not replace, the hiring teams evaluation of your qualifications and fit for the role.Thanks for your interest in Real Food for Real Kids!Real Food for Real Kids, 115 Saulter St. South, Toronto, Ontario, Canada #J-18808-Ljbffr