Job Title

Recovery & Tribunal Affairs Administrator Job Description Posted Thursday, February 26, 2026 at 6:00 a.m. Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits: - Competitive wages - Access to on-demand pay get your money as soon as you earned it through Dayforce Wallet - Profit-sharing - Flexible group medical and dental - Fitness and Wellness reimbursement - Training and Development allowance - Group RRSP matching - Up to 20% rental discounts, and more! ___________________________________________________________ Responsibilities: - Investigate, understand, analyze and adjust current and historic resident member accounts, ledgers, utility bills, legal fees, collection related documents and records. - Process high volume of move outs and Statement of Accounts. - Effectively communicate and resolve historic resident member concerns and questions which includes contacting resident members with balances to collect on balance and/or set up repayment plans. - Effectively process Bankruptcy and Debt Consolidation documents - Act as a liaison between Boardwalk and 3rd party collection agencies and debt consolidation agencies - Preparation of evidence packages, applications, Notice of Hearings and Affidavits for claims at the required offices, tribunals, Provincial Courts and the Court of Queens Bench - Coordinating process service of legal documents and process serving documents when directed. - Professional and successful representation of Boardwalk at hearings in tenancy related matters. - Effectively liaise and advise sites and site leaders regarding defaults, bad debts and Residential Tenancies Act related matters Experience and Educational Requirements: - Post Secondary education required - Strong knowledge of the Residential Tenancies Act required (exam may be administered to test knowledge). - 3+ years of customer service experience with emphasis on strong conflict resolution abilities. Technical Requirements: - 3+ years of Microsoft Office experience, in particular Excel. - Valid Drivers License and Vehicle required Non-Technical Requirements: - Strong commitment to providing excellent customer service - Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained - Exceptional problem-solving and decision-making capabilities - Strong planning and organizational skills coupled with ability to multi-task and prioritize (excellent time-management skills) - Ability to work independently (self-managed) and with other Associates in a team environment - Ability to learn quickly, adapt to change and be flexible in nature - Displays a high level of initiative and commitment to excellence - Demonstrates a positive attitude, enthusiasm and assertiveness - Ability to meet deadlines in sometimes high-stress situations ___________________________________________________________ Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented. We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable. #J-18808-Ljbffr