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About WBI Home Warranty WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both singlefamily and multifamily projects. We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, longterm relationships with our clients. At WBI, our people are our strength their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help Job Summary We are currently looking for a fulltime inoffice Claims Administrator to join our WBI Home Warranty team in our Surrey office. In this role you will assist Claim Handlers and the Claims Department with daytoday claim processing and administrative support, ensuring all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines. The position requires strong communication skills, exceptional organizational skills, and attention to detail. Duties & Responsibilities Duties and responsibilities will include but are not limited to the following tasks: - Answer and direct phone calls, take messages, and respond to claimrelated inquiries and correspondence. - Process incoming claims and assign files to Claim Handlers. - Organize, update, and maintain claim files in accordance with established processes and procedures. - Prepare claimrelated letters, memos, and documentation. - Provide claims support to clients, homeowners, and other stakeholders. - Offer administrative assistance to Claim Handlers and the Claims Department. - Provide administrative support to other departments as needed. - Assist with requesting and drafting inspection reports. - Prepare meeting materials and take meeting minutes when required. - Participate in workrelated functions and industry events. - Maintain required insurance licensing in accordance with regulatory standards. Qualifications Education, Knowledge & Experience - 23 years of office experience. - 23 years of data entry experience. - Proficient in Microsoft Office, particularly Word and Excel. - Level 1 insurance license preferred. - Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset. Skills - Exceptional attention to detail and accuracy. - Ability to manage multiple tasks and perform effectively under pressure. - Strong timemanagement skills with the ability to prioritize competing demands. - Advanced problemsolving abilities and creative thinking. - Collaborative team player in a fastpaced environment. - Excellent interpersonal skills. - Strong organizational and planning capabilities. - Clear and effective verbal and written communication skills. - Demonstrates professional etiquette and conduct. Compensation - The expected salary range for this position is $52,000 (no experience) to $60,000 (with experience) and will be impacted by factors such as the successful candidate's skills, experience, working location, and the specific position's business line, scope, and level. - Company benefits program. What We Offer - Competitive salary and benefits program. - Professional development training and courses. - A great collaborative work environment. - Onsite gym. - Yoga/meditation room. - We encourage staff health and wellness through onsite resources and services to encourage and support this. Salary Range CA$52,000.00 CA$60,000.00 annually. We encourage applications from all qualified candidates. #J-18808-Ljbffr