About Wonder Pet CafeWonder Pet Cafe is a unique pet caf in downtown Toronto that blends specialty beverages and desserts with curated animal interaction experiences. We collaborate with rescue partners to provide a safe, welcoming space where guests can enjoy quality caf service while interacting with adoptable cats and dogs.We are seeking an experienced Pet Caf Manager to oversee all aspects of operations, team leadership, customer experience, compliance, and animal welfare coordination.Position SummaryThe Pet Caf Manager is responsible for the overall management of daily operations, ensuring high standards in food service, staff performance, customer satisfaction, and adherence to health, safety, and animal welfare regulations. This role requires strong hospitality management skills combined with the ability to coordinate responsibly within an animal-interaction environment.Key ResponsibilitiesOperations & LeadershipPlan, organize, direct, and evaluate daily caf operationsRecruit, train, schedule, and supervise staffDevelop and implement operational policies and service standardsMonitor financial performance, control costs, and manage budgetsOversee opening and closing proceduresCustomer ExperienceMaintain exceptional service standards and guest satisfactionAddress and resolve customer concerns promptly and professionallyManage reservations and ensure smooth coordination between caf and pet interaction areasCompliance & SafetyEnsure full compliance with Toronto Public Health food safety regulationsMaintain proper sanitation standards and food handling proceduresOversee protocols related to hygiene separation between food service and animal areasEnsure adherence to animal care and welfare guidelinesInventory & Vendor ManagementManage food, beverage, and merchandise inventoryCoordinate with suppliers and rescue partnersMonitor ordering and cost control processesMarketing & GrowthSupport promotions, events, and community engagement initiativesCollaborate on adoption events and special programsQualificationsMinimum 2 years of management experience in a caf, restaurant, or hospitality environmentStrong leadership and team development skillsSolid understanding of food safety regulations and operational complianceExperience in budgeting and cost controlExcellent communication and conflict resolution abilitiesComfortable working in an environment with cats and dogs
Job Title
Pet Cafe Manager